Cynthia Rojas
Anaheim
Summary
Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Office Assistant
Promises Guest Village
Anaheim, CA
10.2021 - Current
- Assisted in managing daily office operations, ensuring smooth workflow and communication among team members.
- Coordinated scheduling and appointments, optimizing time management for executives and staff.
- Supported document preparation and organization, maintaining accuracy and accessibility of files.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Developed correspondence letters, memos, and emails.
- Managed incoming calls and email correspondence professionally, addressing inquiries promptly and accurately.
- Provided excellent customer service, resolving client concerns efficiently and effectively.
- Designed and printed name tags, sign-in sheets and handouts for meetings.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Caregiver
Promises Guest Village
Anaheim, CA
10.2021 - 11.2022
- Assisted clients with daily living activities to ensure comfort and safety.
- Developed personalized care plans based on individual needs and preferences.
- Monitored client health and reported changes to healthcare professionals.
- Coordinated activities and social interactions to enhance quality of life.
- Maintained accurate records of client care and progress reports.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Cashier
Flame Broiler
Anaheim, CA
03.2020 - 05.2021
- Supervised daily operations, ensuring adherence to company policies and standards.
- Trained and mentored staff, enhancing team performance and service quality.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and customers.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
Anaheim High School
Anaheim, CA05-2015
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Office administration
- Mail handling
- Excel spreadsheets
- File maintenance
- Appointment scheduling
- Professional and mature
- Strong problem solver
- Clerical support
- Document management
- Filing and data archiving
- Documentation and reporting
- Office supplies management
Languages
English/Spanish - Fluent
Timeline
Caregiver
Promises Guest Village
10.2021 - 11.2022
Office Assistant
Promises Guest Village
10.2021 - Current
Cashier
Flame Broiler
03.2020 - 05.2021
High School Diploma -
Anaheim High School