CYNTHIA ROSE OROZCO
Pomona,CA
Summary
Seeking employment for a customer service position where I can obtain and promote gradually in a company that values their employees.
Overview
13
13
years of professional experience
Work History
Barista
Starbucks
Pomona, CA
08.2024 - Current
- My goal as a barista is to make sure every customer walks out with the coffee house experience.
- I do my absolute best to make sure customers feel welcomed as they enter our cafe using our five key moments.
- A name is requested so customers know that their drink is specialized for them and allows them to feel important as they are to us.
- We personally handcraft our beverages such as teas and espresso and if requested modify to our customers satisfaction.
- Offering our for here ware giving customers the option of enjoying their visit with for here ware in a mug, glass &/or plate.
- Beverage quality is what we aim for in a fast paced manner.
- In between I connect and engage with our customers to create authentic memorable moments so that it will get them to come back in to our store.
- A simple written message to us can mean so much to another person and make their whole day that much better.
- Fresh brewed coffee is always available and served all day.
- Making sure all partners keep up with our sanitation timers.
- As a Starbucks partner I feel there are many opportunities of growth and I found myself in a position where I feel confident with the knowledge I've learned with Starbucks and my eagerness to learn more about myself and this company's mission and values is what I want and tend to practice and share with other partners.
- First quarter from my hire date I was elected as partner of the quarter and I'm always open to areas I can improve.
- My dedication as a barista shows for itself that I inspire and nurture the human spirit - one person, one cup, one neighbor at a time.
Customer Service
KHOLS
Laverne, CA
01.2017 - 01.2020
- Cashier, making sure all fitting rooms are clear of clothes.
- I gradually moved up in the company and tried out Online order picking, packing and shipping.
- Freight consisted of unloading the trucking of all the store new merchandise.
Office Assistant
SouthBay Workforce Investment Board
Hawthorne, CA
01.2015 - 01.2016
- Company Overview: The Los Angeles County Department of Public Social Services (DPSS), through its GAIN program, operated the Transitional Subsidized Employment Program.
- Before being assigned to a jobsite your given office assistant duties such as data entry, payroll, coping, scanning, printing and filing confidential documents.
- The Los Angeles County Department of Public Social Services (DPSS), through its GAIN program, operated the Transitional Subsidized Employment Program.
CST Barista Trainer
Target(Starbucks)
Pomona, CA
01.2013 - 01.2015
- Making customers experience as Target guests feel welcomed by personalizing their order by asking their name which allows them to know they are important and that their order is complete.
- Brew fresh Coffee every 15/30 mins.
- Freight, Paper/Food orders for inventory.
- Making sure everything mirrors the plano of the Sirens Eye.
- Trained and educated Present and new employees about different roast, blends of coffees and teas hot, iced and blended as well as pastries and sandwiches for all shifts opening mid and closing shifts.
- As a certified Barista Trainer I was the one to answer any questions Food and Health Dept Had For our store.
Education
High School Diploma -
Seeo CHARTER
Pomona, CASkills
- 35 WPM
- Team Worker
- Efficient
- Adaptability
- Dedicated
Languages
Bilingual: English and Spanish
Timeline
Barista
Starbucks
08.2024 - Current
Customer Service
KHOLS
01.2017 - 01.2020
Office Assistant
SouthBay Workforce Investment Board
01.2015 - 01.2016
CST Barista Trainer
Target(Starbucks)
01.2013 - 01.2015
High School Diploma -
Seeo CHARTER