Cynthia Rubalcaba
Irving,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Skilled in problem solving with 5 years of experience. Detailed Client Service Associate known for having great organizational skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Home Depot
Irving, TX
03.2020 - 06.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
High School Diploma -
MacArthur High School
Irving, TX05-2019
Some College (No Degree) - Sports Journalism
Palermo University
Buenos Aires, ArgentinaSkills
- Customer service
- Complaint resolution
- Order tracking
- Product knowledge
- Problem solving
- Conflict resolution
- Fluent bilingualism
- Follow-up communication
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
The Home Depot
03.2020 - 06.2025
High School Diploma -
MacArthur High School
Some College (No Degree) - Sports Journalism
Palermo University
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