Cynthia Ruiz
Chicago ,IL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
Chicago , Illinois
01.2023 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained open communication with team members
- Maintained updated knowledge through training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Used different knowledge banks to research customer problems and develop accurate responses.
- Ensured compliance with applicable laws and regulations related to the handling of personal information.
- Updated databases with new and modified customer data.
- Reached out to providers to help develop comprehensive solutions.
Billing Specialist
Pediatrics On Demand
Oak Lawn, IL
06.2021 - 09.2022
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Reconciled daily cash receipts with total deposits on bank statement.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Processed invoice payments and recorded information in account database.
- Investigated incorrect billings and processed refunds as necessary.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Developed strong professional rapport with vendors and clients.
- Maintained accurate records of collections, adjustments and denials in the system.
Front Desk Receptionist
Pediatrics On Demand
Oak Lawn, IL
06.2021 - 09.2022
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Explained policies and procedures to visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Input customer data into reservation systems and updated to reflect room changes.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Manager
Mcdonalds
Homer Glen , IL
02.2019 - 12.2020
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Explained goals and expectations required of trainees.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Scheduled shifts for staff members based on weekly forecasts.
- Managed team of 10-15 employees in fast-paced environment.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Responsible for interviewing, hiring and training new employees.
Education
High School Diploma -
Air Force Academy
Chicago, IL06-2013
Skills
- Bilingual (Spanish and English)
- Multitasking
- Work well in a fast -paced environment
- 2 yrs of office experience and data entry
- Detailed - oriented
- 4 yrs of customer service
References
References available upon request.
Timeline
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
01.2023 - Current
Billing Specialist
Pediatrics On Demand
06.2021 - 09.2022
Front Desk Receptionist
Pediatrics On Demand
06.2021 - 09.2022
Manager
Mcdonalds
02.2019 - 12.2020
High School Diploma -
Air Force Academy