Nicolas Pena
Garland,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Tier 2 Licensed Sales Agent
HCSC - Blue Cross Blue Shield of Illinois
10.2022 - Current
- Met with customers to provide information about available Medicare products and policies.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Implemented effective sales strategies that resulted in increased market share within the territory assigned.
- Maintained up-to-date knowledge of industry trends, products, and regulations to provide accurate advice to clients.
Outbound Sales Agent
Allstate Insurance Co
03.2020 - 10.2022
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
Medicare Sales Representative
Dialogue Direct
07.2018 - 03.2020
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Conducted annual reviews of existing policies to update information.
- Onboarded new employees with training and new hire documentation.
Licensed Benefit Advisor
Willis Towers Watson OneExchange
07.2015 - 12.2016
- Consulted with our organization's beneficiaries to help them select Medicare products
- Navigated retirees in choosing plans that matched their current and future healthcare needs
- Co-operated programs with various companies like General Electric, Texas Instruments, and The Ohio Public Employees Retirement System
- Researched job and worker requirements, occupational trends and structural and functional relationships among jobs and occupations.
Assistant Store Manager
Cricket Wireless
08.2013 - 06.2015
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with owner to discuss interior visual displays and store window presentation.
Sales Manager
RadioShack (Target Mobile)
04.2010 - 05.2013
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed and implemented comprehensive salesperson training program.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
Education
Bachelor of Arts - Emerging Media and Communication
The University of Texas At Dallas
Richardson, TX2018
Skills
- Security Recommendations
- Identifying Risks
- Security Engineering
- Storage Systems
- Bug Fixes
- Web Applications
- Log Reviews
Timeline
Tier 2 Licensed Sales Agent
HCSC - Blue Cross Blue Shield of Illinois
10.2022 - Current
Outbound Sales Agent
Allstate Insurance Co
03.2020 - 10.2022
Medicare Sales Representative
Dialogue Direct
07.2018 - 03.2020
Licensed Benefit Advisor
Willis Towers Watson OneExchange
07.2015 - 12.2016
Assistant Store Manager
Cricket Wireless
08.2013 - 06.2015
Sales Manager
RadioShack (Target Mobile)
04.2010 - 05.2013
Bachelor of Arts - Emerging Media and Communication
The University of Texas At Dallas
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