Cynthia Sala

• Work with supervisors and team members to identify operational necessities
• Improved project reports efficiency by developing and implementing comprehensive scheduling plans.
• Expedited workflow through proficient use of software tools such as Roster App, Excel, Teams, Outlook, and other database programs.
• Set schedules for staff by planning and designating shifts and hours.
• Managed time efficiently in order to complete all tasks within deadlines.
• Answer calls and emails
• Execute tasks efficiently in fast-paced atmosphere while balancing priorities
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Greet and Facilitated driver check-ins for shipment recoveries and drops.
• Arrive Bonds and verified customs clearing for imported shipments
• Organized destination-specific storage and delivery processes.
• Discussed detailed port information to importers / exporters.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Managed high volume paperwork and kept organized in filing bins for a quicker way to pull files.
• Stamp and verify documents to confirm completion or any noted remarks necessary.
• Prepare and handle all import / export documentation; ensure compliance with local TSA, CBP, and FAA regulations
• Complied and Produced thorough, accurate and timely reports of project activities for management and departmental- specific needs.
• Respond to customer inquiries via email and phone; handle 40+ emails daily
• Accept import shipments according to TSA and CBP regulations
• Monitor EDI transmissions to ensure smooth handling at destination
• Participate in team briefings to better understand company's expectations and roles
• Responsible for tracking import shipments and obtaining proof of deliveries
• Performed over 20 data entry tasks efficiently.
• Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
• Improved employee performance by conducting hands-on training sessions.
• Directed department activities, handling both opening and closing tasks.

CSR:

• Informed customers about billing procedures, processed payments and provided payment option setup assistance
• Setup & locate merchandise based on customer needs and desires
• Provide price quotes, billing inquires, and appropriate documentation required for overseas shipment
• Served as liaison between companies and organizations to resolve issues and assure customer satisfaction
• Loading & offloading shipping containers

WAREHOUSE:

• Stacked loose materials off containers
• Forklift operator
• Secured freights to prevent shifting or damage to items
• Labeled & staged products between receiving, storage and shipping areas to accurately transfer items.
• Prepared and completed warehouse orders for delivery or pickup according to schedule.
• Lifted materials of varied weights on regular basis.

• Secured products on pallets.
• Examined incoming shipments to verify quantity and quality.
• Counted and stocked merchandise as specified by inventory control log.
• Labeled & staged products between receiving, storage and shipping areas to accurately transfer items.
• Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement
• Scanned container labels to verify contents and determine target destination using RF scanners