Cynthia Sanchez
Pflugerville,TX
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
11
11
years of professional experience
Work History
Grants Administration Division Office Manager
Texas Education Agency, Austin, TX
05.2020 - Current
- Point of Contact for PIRs in the Grants Administration Division
- Review, enter, and upload incoming grant applications and amendments
- Responsible for supporting the grants administration division with swift and reliable data-entry
- Maintain leave calendar for division
- Assist Senior Director with various assignments
- Serve as a division receptionist by routing voicemail messages to the appropriate division staff
Behavioral Health Administrative Assistant
Living Life Counseling, LLC
10.2024 - 07.2025
- Billing
- Scheduling appointments
- Submitting Claims
- Review and monitor all data related to accounts receivable
- Data Entry, Denials, Rejections
- Entering new patient information
- Verifying coverage
- Software/Website knowledge: Therapy Notes, Optum for Provider Express Availity, UHC, Chip
Behavioral Health Billing Manager
Holcomb Counseling
03.2017 - 03.2020
- Responsible for submitting claims and claim adjustments for Counseling Therapist with a caseload of 25+ clients
- Review and monitor all data related to accounts receivable
- Responsible for maintaining record of all EAP sessions
- Responsible for keeping client files and organizational information up to date
- Data Entry, Auditing, Denials, Charge Entries, Patient Statements, Communicating with Insurance providers reps and navigating their websites.
- Software/Website knowledge: Medisoft, Availity, UHC
Executive Assistant and Office Manager
Texas Charter Schools Association, Austin, TX
01.2019 - 02.2020
- Scheduling appointments and managing calendars
- Project coordination for government affairs efforts, including scheduling and managing special events, working with the offices of elected officials, and working with financial supporters of the organization.
- Responsible for all CEO’s travel arrangements
- Reconciling expenses and preparing expense reports
- Meeting preparation including sourcing and assembling materials (i.e., Zoom)
- Setting up technology equipment for the office
Executive Assistant to the Superintendent
Promesa Public Schools
12.2014 - 01.2019
- Coordinated schedules and meetings for executive leadership, ensuring optimal time management and resource allocation.
- Managed communication between departments, facilitating information flow and enhancing collaboration across teams.
- Developed and maintained filing systems, improving document retrieval efficiency and operational organization.
- Streamlined administrative processes, reducing response times for inquiries and enhancing service delivery to stakeholders.
- · Primary contact for Human Resources, Payroll and Timekeeping
Education
Certification - Billing and Coding
Austin Community College
Austin05-2023
MA - Public Administration
Texas A&M International University
LaredoBA - Psychology And Sociology
Texas A&M Kingsville
Kingsville, TXSkills
- Developing New Skills
- Data entry
- Customer service
- Administrative support
- Claims submission
- Event coordination
- Employee onboarding
- Customer relations
- Software: SharePoint, People Admin, Salesforce, AI, Therapy Notes, Availity, Microsoft Office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Areas of Experience
- Discretion/Confidentiality
- Bilingual Communication
- Customer Service
Timeline
Behavioral Health Administrative Assistant
Living Life Counseling, LLC
10.2024 - 07.2025
Grants Administration Division Office Manager
Texas Education Agency, Austin, TX
05.2020 - Current
Executive Assistant and Office Manager
Texas Charter Schools Association, Austin, TX
01.2019 - 02.2020
Behavioral Health Billing Manager
Holcomb Counseling
03.2017 - 03.2020
Executive Assistant to the Superintendent
Promesa Public Schools
12.2014 - 01.2019
Certification - Billing and Coding
Austin Community College
MA - Public Administration
Texas A&M International University
BA - Psychology And Sociology
Texas A&M Kingsville