Cynthia Sanders
Henderson,NV
Summary
Customer service professional with a proven track record in managing inbound calls, resolving complaints, and contributing to overall customer satisfaction. Skilled in CRM systems, data entry, and consultative sales, with excellent active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sitel
Las Vegas, NV
09.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Fraud and Risk Analyst
TTEC
Las Vegas, NV
12.2022 - 09.2023
- Analyzed and monitored customer accounts for suspicious or fraudulent activity.
- Investigated and reported on potential fraud cases.
- Reviewed financial documents for discrepancies or irregularities related to fraudulent activities.
Member Service Representative
BroadPath Healthcare
Las Vegas, NV
09.2022 - 12.2022
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
Tax Preparer
TurboTax
Las Vegas, NV
03.2022 - 12.2022
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Compiled data from clients to accurately complete tax forms.
- Identified potential deductions to minimize clients' tax liabilities.
Prior Authorization Pharmacy Technician
OptumRx
Las Vegas, NV
11.2021 - 05.2022
- Verified patient demographic and insurance information to ensure accuracy of prior authorization requests.
- Performed data entry in pharmacy software system to enter prescription orders, patient profiles, and prior authorizations.
- Reviewed physician's office notes for medication history and allergies to ensure safety of patients.
Pharmacy Technician
Valley Hospital
Las Vegas, NV
08.2020 - 03.2021
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in compounding sterile products according to state regulations.
Pharmacy Technician
Walgreen's Pharmacy
Las Vegas, NV
02.2020 - 05.2020
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed filing of prescriptions, both electronically and manually.
Education
Technical Diploma - Pharmacy Technician
Milan Institute of Cosmetology
Amarillo, TX09-2022
High School Diploma -
Sierra Nevada High School
Reno, NV11-2015
Skills
- Call Management
- Information Security
- Data Entry
- Consultative Sales
- Data Collection
- Complaint Resolution (Achieved 100% improvement in customer satisfaction)
- Product Knowledge
- Account Updating
- Inbound and Outbound Calling
- Follow-Up Skills
- Active Listening
- Shipping and Receiving Understanding
- Researching
- De-Escalation Techniques
- CRM Software (Experience with Salesforce, Zendesk, Microsoft Dynamics 365, and Zoho)
- Medical Terminology Knowledge
- Microsoft Office Expertise
- Proofreading
- Positive and Professional
- Problem Resolution
- Dispute Resolution
- Customer Service
- Building Rapport
- Team Development
- Microsoft Office Suite
- Microsoft PowerPoint
- Stock Management
- Technical Support
- Documentation
- Customer Relationship Management (CRM)
- Microsoft Outlook
- Critical Thinking
- Complaint Handling
- Computer Proficiency
- Problem-Solving Abilities
Timeline
Customer Service Representative
Sitel
09.2023 - 01.2024
Fraud and Risk Analyst
TTEC
12.2022 - 09.2023
Member Service Representative
BroadPath Healthcare
09.2022 - 12.2022
Tax Preparer
TurboTax
03.2022 - 12.2022
Prior Authorization Pharmacy Technician
OptumRx
11.2021 - 05.2022
Pharmacy Technician
Valley Hospital
08.2020 - 03.2021
Pharmacy Technician
Walgreen's Pharmacy
02.2020 - 05.2020
Technical Diploma - Pharmacy Technician
Milan Institute of Cosmetology
High School Diploma -
Sierra Nevada High School
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