Cynthia Schirmann
Cherry Hill,NJ
Summary
Accomplished and results-oriented professional with extensive experience in travel management and customer service, notably at John Paul USA. Expert in travel arrangements and vendor relationship management, I excel in multitasking and effective communication. Proven track record of enhancing team productivity and customer satisfaction through innovative solutions and a detail-oriented approach. My focus is on delivering exceptional service and achieving company objectives.
Overview
32
32
years of professional experience
Work History
Corporate Concierge at Lockheed Martin
John Paul USA
03.2013 - Current
- Scheduled, created and confirmed personal travel reservations.
- Maintained accurate records of client interactions using CRM software tools for improved follow-up processes over time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Assisted guests with variety of services and local attraction information.
- Conducted research on behalf of clients to identify solutions for specific challenges or inquiries.
- Enhanced customer satisfaction by providing personalized assistance to corporate clients and addressing their needs proactively.
Travel Counselor
American Express
11.2011 - 03.2013
- Handled customer inquiries professionally in a call center environment.
- Supervised payments via credit card and handled sensitive information with professionalism and discreteness.
- Organized travel itineraries and vacations for high-level clients, celebrities, and business executives.
- Maintained a superior level of customer service.
Corporate Travel Department Manager
Global Planners, Inc.
05.2003 - 05.2010
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Analyzed department activities to comply with industry standards and submitted weekly ARC reports. (ARC Certified)
Travel Department Manager
Davis Management Company, Inc.
09.1996 - 09.2002
- Developed strong relationships with suppliers, securing better deals and contracts.
- Enhanced team productivity by implementing streamlined workflow processes.
- Processed various reports such as arrival / departure manifests, sales / commissions for agents, ARC reporting.
- Secured and issued airline tickets in accordance with airline and company guidelines.
Operational Supervisor
Liberty Travel
04.1992 - 09.1996
- Hired as Travel Agent and promoted to Operational Supervisor.
- Adhered to industry best practices, incorporating relevant guidelines into daily operational procedures.
- Monitored ticketing time limits for airline reservations and quality control.
- Tracked accounts receivables and disputes (i.e. credit cards).
- Oversaw distribution of workload for onsite travel advisors.
- Arranged vacation and airline reservations for clientele.
Education
Certificate of Completion - Tourism And Travel Management
Southeastern Academy
Kissimmee, FL02.1992
High School Diploma -
Washington Township High School
Sewell, NJ06.1991
Skills
- Detail-oriented approach
- Travel Arrangements Experience
- Effective Multitasking
- Time management expertise
- Exceptional communication
- Vendor Relationship Management
- Problem-solving aptitude
- Teamwork and Collaboration
- Reliability
- Previous GDS Experience: Amadeus, Worldspan, Sabre
Additional Information
Notary Public
Timeline
Corporate Concierge at Lockheed Martin
John Paul USA
03.2013 - Current
Travel Counselor
American Express
11.2011 - 03.2013
Corporate Travel Department Manager
Global Planners, Inc.
05.2003 - 05.2010
Travel Department Manager
Davis Management Company, Inc.
09.1996 - 09.2002
Operational Supervisor
Liberty Travel
04.1992 - 09.1996
Certificate of Completion - Tourism And Travel Management
Southeastern Academy
High School Diploma -
Washington Township High School
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