Cynthia Scott

• Assisted in preparing detailed financial reports for client presentations and decision-making.
• Resolved discrepancies in account statements, ensuring accuracy in reporting.
• Collaborated with cross-functional teams to address complex client needs effectively.
• Streamlined account maintenance tasks to support overall operational effectiveness.
• Facilitated timely processing of ACH wire transfers and check deposits to ensure efficient financial operations.
• Managed client account openings and maintenance, ensuring compliance with documentation policies.
• Coordinated daily interactions with advisors to verify data accuracy, focusing on efficient processing of case documentation.

• Assist in preparing & execute production schedules to meet customer demand and delivery goals.
• Perform clerical tasks, filing, printing records, making labels reviewing paperwork.
• Communicate with Production to ensure plans are developed to meet customer commitments.
• Logged, trafficked and updated projects in job management software.
• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
• Successfully completed monthly safety training sessions.
  

• Execute effective time management to ensure consumer credit application loan requests are analyzed and processed efficiently.
• Conduct in-depth credit analysis to be used in decision-making.
• Research and resolve pending complex credit applications in a timely manner using data entry.
• Maintain confidentiality of consumer credit requests.

• Responsible for greeting, assisting and providing information to the public daily via telephone and in person about a variety of inmates charges, visitation, and bound amounts.
• Resolve customer complaints and inquiries or direct them to appropriate personnel.
• Answering interdepartmental calls for Mansfield Law Enforcement Center.
• Assisted Mansfield Dispatch with answering non-emergency calls and dispatching the Fire Department to fire calls.
• Booked new inmates into facility and processed inmates for release.
• Prepared, processed and maintained forms, reports, logs, records and activity journals.
• Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  

• Responsible for inbound/outbound calls with excellent oral communication skills, with the ability to deal with stressful situations and the ability to demonstrated decision-making skills.
• Created strategies to develop and expand sales of services to existing customer which resulted in a 10% increase in annual revenue.
  
• Exceeded quarterly sales goals by 5%.
• Handled various accounting transactions.
• Maintained friendly and professional customer interactions.
• Answered a constant flow of customer calls with up to 10-15calls in queue per minute.
• Addressed and resolved customer product complaints with empathy and professionally.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.
• Mastery of customer service management systems and databases.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
• Managed high call volume with tact and professionalism.
• Met or exceeded service and quality standards every review period.
• Met all customer call guidelines including service levels, handle time and productivity.

Responsible for financial transactions and deposit.Responsible for solving problems that may occur in financial records.

• Responsible for answering inbound calls from other agencies.
• Data Entry entered into computer data base.