CYNTHIA SEATON
Maywood,IL
Summary
Professional clerk with a strong foundation in administrative support and office management. Expertise in enhancing workflow efficiency through meticulous data entry and accurate record-keeping. Proven ability to collaborate effectively with teams, train new staff, and deliver exceptional customer service.
Overview
22
22
years of professional experience
Work History
Loss Mitigation Clerk
DOVENMUEHLE
12.2022 - 12.2024
- Processed and organized documents to improve workflow efficiency and document accessibility.
- Maintained accurate records in electronic filing systems to facilitate quick data retrieval.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Collaborated with team members to refine office procedures and enhance operational efficiency.
- Trained new staff on administrative protocols and software applications for consistency.
- Assisted in inventory management by tracking supplies and coordinating restocking efforts.
Lead Cashier
Walmart
Homewood, Illinois
09.2018 - 01.2021
- Led cashier team during busy shifts, ensuring prompt customer service and accurate transaction processing.
- Implemented streamlined checkout procedures, reducing customer wait times significantly.
- Trained and mentored new cashiers, improving service quality and team cohesion.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Supervised cash handling processes, ensuring accuracy and adherence to company policies.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Managed cash drawer audits and balanced cash registers at shift end.
- Collaborated with management on inventory control measures, reducing shrinkage risks.
- Collaborated with management to streamline checkout processes for efficiency.
Leasing Agent Assistant
Ware Family Realty
09.2015 - 11.2018
- Coordinated property viewings and tracked records of prospective tenants to streamline leasing process.
- Managed leasing agreements and tenant communications to facilitate efficient operations.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Regularly updated vacancy listings across multiple advertising channels for optimal visibility among potential renters.
- Supported property manager with administrative tasks, including filing, data entry, and appointment scheduling.
Clerical/Administrative
Kid Friendly Day Care
Waukegan, Illinois
09.2009 - 11.2016
- Assisted in creating a safe and nurturing environment for children aged 0-5 years.
- Maintained clean, organized environment to enhance learning and play experiences.
- Facilitated communication between parents and childcare staff to ensure awareness of children's progress.
- Collaborated with staff to foster a cohesive team atmosphere, improving overall effectiveness of daycare program.
- Ensured compliance with safety protocols in all aspects of the facility, including cleanliness standards and emergency procedures implementation.
Assistant Manager
Nae Nae’s Braiding Salon
02.2014 - 07.2015
- Supervised daily operations, ensuring adherence to regulatory standards and company policies for consistent service quality.
- Trained and mentored staff, improving customer service skills and operational effectiveness.
- Enhanced customer relations to support business success and client satisfaction.
- Analyzed client feedback to refine service offerings, resulting in improved stylist performance and client retention.
- Collaborated with management to design promotional campaigns, boosting salon visibility and client acquisition.
- Ensured compliance with health and safety regulations, maintaining a clean and safe working environment.
Administrative/Accounts Receivable
Accountants To You
08.2006 - 05.2009
- Monitored client payments and conducted collection calls for overdue accounts, ensuring timely recovery of funds
- Reconciled discrepancies in accounts receivable ledgers, enhancing accuracy of financial records
- Post receipts to appropriate general ledger accounts
- Balanced monthly general ledger to accurately record cost and month end accruals
- Created daily, weekly, and monthly cash reports for accounting management, providing insights for better financial decision-making
- Researched and resolved accounts payable discrepancies
- Reconciled vendor statements and handled payment complaints or discrepancies
Assistant Manager
PLS (Payday Loan Store)
Evanston, Illinois
02.2003 - 06.2006
- Assisted in daily store operations and staff management.
- Trained new employees on company policies and procedures.
- Opened and closed store daily, ensuring all operations ran smoothly.
- Handled customer inquiries and resolved complaints efficiently.
- Oversaw daily cash handling procedures, reconciling discrepancies.
- Processed loan applications ensuring compliance with internal policies and regulations.
- Verified borrower information using credit reports and financial statements.
- Maintained organized records of all loan transactions and correspondence.
- Assisted team members in training on new processing software tools.
Education
Hair, Nails & Body
Blue Island School of Cosmetology
Chicago02-1996
Diploma -
Evanston Township High
Evanston, ILSkills
- Financial documentation
- Database management
- Document management
- Administrative support
- Research skills
- Attention to detail
- Team collaboration
- Customer satisfaction
Timeline
Loss Mitigation Clerk
DOVENMUEHLE
12.2022 - 12.2024
Lead Cashier
Walmart
09.2018 - 01.2021
Leasing Agent Assistant
Ware Family Realty
09.2015 - 11.2018
Assistant Manager
Nae Nae’s Braiding Salon
02.2014 - 07.2015
Clerical/Administrative
Kid Friendly Day Care
09.2009 - 11.2016
Administrative/Accounts Receivable
Accountants To You
08.2006 - 05.2009
Assistant Manager
PLS (Payday Loan Store)
02.2003 - 06.2006
Hair, Nails & Body
Blue Island School of Cosmetology
Diploma -
Evanston Township High