Cynthia Segovia
Senior Leadership
Annapolis,MD
Summary
Senior Leadership Business Solutions | Project Management Leadership | Risk Management
Accomplished business professional with transferable skills and experience providing the leadership and direction needed to drive the achievement of project-related goals and objectives. Able to lead highly visible projects simultaneously from inception to successful completion through strategy based on project management best practices and wide-ranging technical business intelligence to deliver results on time. Proven strength in building professional relationships with strategic business partners and project stakeholders based on open lines of communication regarding project status, milestones, and risks. Recognized for the ability to deliver impactful project results while leading in fast-paced, dynamic business environments. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Reliable candidate eager to leverage knowledge in logistics and transportation management. Strong communication and negotiation skills to oversee customs clearance and legal requirements. Flexible and excels under pressure in fast-paced environment.
Work History
Senior Agile Delivery Leader
Capital One, N.A
2020 - Current
- Serve as leader for multiple teams, integrating Agile and Lean principles into team practices and work products
- Ensure team maintains focus on quality and continuous delivery while helping to onboard/serve as mentor to scrum master with less experience
- Proactively identify impediments, using network of peers and formal channels to resolve issues in timely manner
- Actively seek out and participate in variety of learning opportunities, including Communities of Practice, conferences, classroom training, and independent study to further develop self and community
- Introduce new and advanced practices to improve team and their delivery, demonstrate ability to balance data with other factors when making decisions, and understand domain architecture and upstream/downstream dependencies
- Utilize team feedback and metrics to identify areas of opportunity while working with team to continuously improve
- Continually coach team to improve collaboration and self-organization and develop ability to coach team on XP Engineering best practices and benefits.
- Identified and managed path and milestones of delivery schedules.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
Senior Market Manager
Capital One
2018 - 2020
- Evaluated hiring, firing and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness. ( Agile )
Senior Manager Café Coach
Capital One
2015 - 2018
- Played key role in directing group's team-building efforts designed to strengthen community relationships and provided financial solutions to customer and community based on their specific identified needs
- Led by example while helping Café Ambassadors professionally and personally as high-performing team
- Worked in collaboration with local businesses, non-profits, and charities to plan events inside and outside Café.
Assistant General Store Manager
Gap, Inc.
2014 - 2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Delivered wide-ranging support to Senior General Manager with business strategy, customer engagement, operations, people management, and merchandising within store
- Worked in collaboration with peers while performing variety of cross-functional tasks to ensure exceptional overall customer service
- Provided training and development for high-performing team of brand merchandising exerts to drive individual and team performance increases.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Store Manager
Apple, Inc.
2010 - 2013
- Utilized a broad scope of industry knowledge and business acumen to oversee high-volume store operations, including delivering an exceptional customer experience via forward-thinking team development
- Directed a profit-generating team of 100 employees in a strategic manner while seamlessly managing various business groups
- Notable achievements while in the position included: Created and executed innovative business strategy that was adopted in several other markets.
Education
Associate of Arts -
Studied Business, Management, Marketing, and Related Support Services
Skills
- Team Leadership
- Verbal and Written Communication
- Operational Efficiency
- Sales Expertise
- Training Manuals and Processes
- Individual Trainings
- Learning Strategies
- Project Management
- Company Leadership
- Employee Engagement Strategies
Certification
Certified Scrum Master (CSM) – Scrum Alliance
Scaled Agile Coach – SAFE
Six Sigma
Professional Life Coach
Diversity and Inclusion Leader Certification
Amazon Web Services Cloud Practitioner – AWS
Advanced Facilitator Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Previous Employment
Brand Experience Manager – Gap, Inc., Licensed Store Operations ( Corporate Trainer) Area Manager/Store Manager – Starbucks Coffee Company.
Timeline
Senior Agile Delivery Leader - Capital One, N.A
2020 - Current
Senior Market Manager - Capital One
2018 - 2020
Senior Manager Café Coach - Capital One
2015 - 2018
Assistant General Store Manager - Gap, Inc.
2014 - 2015
Store Manager - Apple, Inc.
2010 - 2013
San Jacinto College District - Associate of Arts,
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