Cynthia Shatto

• Led claims resolution process, ensuring compliance with regulatory standards and company policies.
• Analyzed complex claims to determine validity and appropriate compensation levels.
• Mentored junior examiners, enhancing team performance and knowledge sharing.
• Implemented process improvements that streamlined claims processing time and increased accuracy.

Worked part time in the Emergency Department registering patients at York St., ST Raphaels and Shorline campuses

Ensured accurate data collection and verification

Managed Insurance verification processes to minimize billing discrepancies.

Trained new staff on registration protocols