Organized and proactive professional with over 8 years of experience in healthcare administration. Proven skills in managing patient communications, optimizing appointment scheduling, and maintaining accurate electronic health records. Seeking to leverage expertise to improve patient care pathways.
Work History
Unit Secretary
5 Years 10 Months
Decatur General Hospital | 11.2020 - Current
Coordinated patient admissions and discharges, ensuring accurate documentation and timely processing.
Managed communication between medical staff and patients, facilitating efficient information flow.
Scheduled appointments and coordinated referrals, optimizing patient care pathways.
Maintained electronic health records with precision, ensuring data integrity and compliance with regulations.
Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Managed incoming calls and directed to the appropriate department.
Medical Assistant/Certified Phlebotomy Technician
6 Years
Tender Care Pediatrics | 09.2014 - 09.2020
Administered vaccinations and performed routine lab tests, contributing to comprehensive patient care.
Educated patients on health management, enhancing understanding of treatment plans and preventive care measures.
Coordinated appointment scheduling, optimizing patient flow and reducing wait times for families.
Assisted with patient intake and documentation, ensuring accurate record-keeping and compliance with regulations.
Vaccine for Children Coordinator
Worked closely with the Doctors
Administrative Assistant/Sales Associate
7 Years 4 Months
Wilson Lumber | 04.2007 - 08.2014
Managed scheduling for executive meetings, optimizing time management and resource allocation.
Streamlined office procedures, reducing response times for client inquiries and requests.
Supported daily administrative tasks, ensuring smooth office operations and communication flow.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Ordered and Processed Special orderrrrs
Spreadsheets and Word Processing
Education
Certified Medical Assistant - Medical Technology
Virginia College of Huntsville | Huntsville, AL | 06-2016
Dean's List 2015
Presidents List 2014, 2015
Member of Club Med 2015
Associate of Applied Science - Health Information Technology
Wallace State Community College | Hanceville, AL | 03-2028
3.31 GPA
Skills
Call handling
Incoming call reception
Appointment scheduling
Incoming call management
HIPAA compliance
Electronic health records
Strong organization
Phone management
Certification
CMA - Certified Medical Assistant
CPT - Certified Phlebotomy
Timeline
Unit Secretary
Decatur General Hospital
11.2020 - CurrentRead More
Medical Assistant/Certified Phlebotomy Technician
Tender Care Pediatrics
09.2014 - 09.2020Read More
Administrative Assistant/Sales Associate
Wilson Lumber
04.2007 - 08.2014Read More
Wallace State Community College
Associate of Applied Science from Health Information Technology
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Virginia College of Huntsville
Certified Medical Assistant from Medical Technology