Cynthia Smith
Atlanta,GA
Summary
Billing Specialist highly experienced in account reconciliations bringing 15 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Senior Accounts Receivable Coordinator
Interventional Spine And Pain Mgmt LLC / R1RCM
Salt Lake City, UT
02.2016 - Current
- Reconciled aged accounts achieving 30% reduction in accounts receivables.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Devised new methods to improve billing workflows.
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
Patient Account Representative
PaymentsMD
Sandy Springs, GA
01.2011 - 01.2012
- Answered 75+ incoming calls daily, regarding billing inquiries voiced by patients and external customers in a timely manner to ensure complete resolution
- Contacted patients regarding delinquent accounts >60 days past due and arranged mutually acceptable payment plans maintaining total A/R below 10%
- Trained new staff to perform daily tasks of billing processes reducing inefficiencies.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
Appeals Coordinator
Galen Billing Services
Atlanta, GA
01.2007 - 01.2009
- Facilitated the appeal process of denied and underpaid medical claims to ensure maximum reimbursement from various payers that included HMO, PPO, Medicaid and Medicare
- Conducted timely follow-up with insurance payers, patients, and facilities to obtain updated billing information
- Participated in weekly staff meetings and provided feedback to management concerning areas of improvement resulting in process improvement and productivity increase.
Billing Specialist
Mednet America
Duluth, GA
01.2001 - 01.2007
- Responded to calls from patients , managed resolutions of billing inquiries to full customer satisfaction, retaining 100% of client accounts in a competitive market
- Developed guidelines for debt collections of customers whose balances were 90 days past due, reducing outstanding accounts receivable by 20%
- Functioned as Team Leader in department of 8 in absence of supervisor by providing mentoring, and guidance
Education
Bachelor of Business Administration -
Clayton State University
Morrow, GA 08.2012 - 12.2014
Skills
Medical billing
undefinedTimeline
Senior Accounts Receivable Coordinator
Interventional Spine And Pain Mgmt LLC / R1RCM
02.2016 - Current
Bachelor of Business Administration -
Clayton State University
08.2012 - 12.2014
Patient Account Representative
PaymentsMD
01.2011 - 01.2012
Appeals Coordinator
Galen Billing Services
01.2007 - 01.2009
Billing Specialist
Mednet America
01.2001 - 01.2007
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