Juanita Lugo
Albuquerque,NM
Summary
Assisted in daily operations of medical office with focus on patient relations and efficient appointment scheduling.,Supported Electronic health record management to enhance patient information accessibility.,Provided Bilingual communication services in English and Spanish to improve patient interactions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Accounts Receivable Specialist
Presbyterian Medical Services
03.2026 - Current
- Compliance: Maintain strict adherence to HIPAA regulations and government insurance guidelines.
- Claims Follow-up & Denial Management: Review aged AR, analyze denied claims, and submit appeals or corrected claims to insurance payers.
- Verify coverage through insurance.
Outpatient Clerk
UNM Hospital
Albuquerque, NM
11.2025 - 03.2026
- Answer inbound calls and direct to appropriate area
- Answer general questions related to facilities
- Update Insurance and follow HIPPA Guidelines.
- Provide excellent customer service while still meeting appropriate time metrics.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Identified process improvements that enhanced operational efficiency within outpatient services.
Appointment Scheduler/Outpatient Clerk
UNM Hospital
Albuquerque, NM
04.2024 - 07.2025
- Performed customer service duties including registration, scheduling, and follow-up appointments
- Scheduled procedures and registered patients using Adhocs and Right Fax
- Coordinated with healthcare professionals about schedules and patient changes
- Resolved scheduling conflicts as they occurred
- Scheduled colonoscopies, EGDs, and other procedures
- Accessed and utilized Cerner/Power Chart for patient information
- Entered prior authorizations and CPT codes
- Entered and verified various data to ensure accuracy
- Helped answer phones through ACD Line and provided information to customers
- Ensured quality service and customer satisfaction
Receptionist
Stanford University-Office of the President
Stanford, CA
11.2017 - 12.2018
- Greeted guests, answered phone calls, and directed visitors
- Checked voicemails, took messages, and ensured procedures were followed
- Created and distributed company memos through email, letters, or calls
- Scheduled and maintained executive calendars
- Coordinated booking and setup of meeting rooms
- Organized and filed company documents electronically and physically
Medical Records Clerk
Acta Medical Services
Palo Alto, CA
10.2017 - 11.2018
- Processed medical records from various sources
- Followed HIPAA guidelines and ensured timely documentation delivery
- Performed general clerical duties
- Took payments for medical record costs over the phone and in person
Bilingual Customer Service Representative
A and R Medical Supply
Albuquerque, NM
05.2015 - 05.2016
- Processed prescriptions for DME items after determining medical necessity
- Worked in an inbound call center setting
- Assisted bilingual individuals from start to finish to resolve tasks
- Set up equipment and provided instructions
- Maintained knowledge of insurance plans
- Collected copays from patients for DME items
Education
Upper secondary education - Liberal Studies
Central New Mexico Community College
Albuquerque, NMHigh school diploma or GED -
New Futures School
Albuquerque, NM05.2008
Skills
- Handling customer inquiries
- Cerner
- Google Docs
- Typing
- Microsoft products
- Record keeping
- Communications
- Multitasking
- Adaptability
- Ability to follow instructions
- Customer communication
- Epic
- Multi-line phone systems
- Computer skills
- Database management
- Managing patient records
- Medical billing
- EMR Systems
- Communication skills
- Administrative experience
- ICD-10
- HIPAA
- Appointment scheduling
- Athenahealth
- Data entry
- Interpersonal skills
- Office management
- Clinical documentation
- Front desk
- Medical scheduling
- Claims processing
Certification
Driver's License
Languages
Spanish - Fluent
Multilingual
English
Additional Information
Authorized to work in the US for any employer
Timeline
Senior Accounts Receivable Specialist
Presbyterian Medical Services
03.2026 - Current
Outpatient Clerk
UNM Hospital
11.2025 - 03.2026
Appointment Scheduler/Outpatient Clerk
UNM Hospital
04.2024 - 07.2025
Receptionist
Stanford University-Office of the President
11.2017 - 12.2018
Medical Records Clerk
Acta Medical Services
10.2017 - 11.2018
Bilingual Customer Service Representative
A and R Medical Supply
05.2015 - 05.2016
Upper secondary education - Liberal Studies
Central New Mexico Community College
High school diploma or GED -
New Futures School