Cynthia Soto
West Dundee,IL
Summary
Enthusiastic, willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Highly familiar with inventory counts, business audits and documentation requirements.
Overview
5
5
years of professional experience
Work History
Materials Management / Inventory Coordinator
Alexian Brothers Medical Center
2023.09 - 2024.05
- At the beginning of each shift, we are required to receive shipments of supplies received and put away product in its correct location
- Having to scan each unit, and cover units for staff that are scheduled off
- Scanning at the min/max levels for each required par item
- Replenishing items on each assigned unit, using a handheld device
- Returning and issuing items, creating min/max levels for units when re-designing the unit
- Creating at par carts, new project plans as given by manager
- Monthly cycle counts, and expiration dates on each unit monthly
- Required to complete rotation of products as needed
- Making sure we had PO, to par items ordered and keeping track if items converted into a new item
- I oversaw Operating Rooms inventories, Cath lab, EP, IR labs, ER, Sterile processing unit as well, extra step into picking case carts for them
- Completing crash carts, and special procedure carts, creating heart monitor set for the OR
- Can lift, able to operate a forklift
- Fulfilling patient order form, answering calls, and computer skills, excel file
- Microsoft word etc.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Worked under same organization and role at a different location St. Alexuis Medical Center / Materials Management 2010-2019
Directs and manages overall daily operations
Boys & Girls Club
2021.05 - 2023.07
- Directs and manages overall daily operations with an emphasis on a comprehensive, outcome-driven program that offers a high standard of customer service
- Supervision and training of staff (direct and indirect reports), manage facility environment and utilization, and oversee membership attendance growth and retention
- The program Lead director would assist and advise the teen and youth programs.
- Mentored junior staff members, fostering their professional development and equipping them with the skills needed for future leadership roles.
- Established positive and effective communication among unit staff and organization leadership.
Call Center Team Lead
Service King Call Center
2019.10 - 2021.01
- Answering approximately 200 inbound calls per day in a friendly and courteous manner
- Escalating customer calls to my supervisor if needed
- Following the prompt script given for our call center
- Having to deal with car repairs, finding our customers the nearest location for them to work with their insurance to cover for costs, best solutions
- Fast note taking, and entering all data needed to proceed, also working with assisting tows of the vehicles.
- Responded to team support questions quickly to maintain call center efficiency.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
Education
High School Diploma -
Schaumburg Highschool
01.2010
Skills
- Stock replenishment
- Stock counts
- Documentation skills
- Logistics Planning
- Product identification
- Equipment Operation
- Rotation requirements
- Requisitions management
- Cycle counting
- Supply Chain Coordination
- Attention to Detail
- Inventory Tracking
- Heavy Lifting
References
- Gabriela Diaz, (630) 835-7053
- Cherryl Ungos, (847) 207-7149
- Jessica Perfetti, (224) 612-2753
Languages
Spanish
Native or Bilingual
Timeline
Materials Management / Inventory Coordinator
Alexian Brothers Medical Center
2023.09 - 2024.05
Directs and manages overall daily operations
Boys & Girls Club
2021.05 - 2023.07
Call Center Team Lead
Service King Call Center
2019.10 - 2021.01
High School Diploma -
Schaumburg Highschool
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