Cynthia Soto
Methuen,MA
Summary
Dedicated healthcare professional prioritizing compassionate and reliable client care. Proven track record in assisting with daily living activities and personal hygiene for optimal comfort and safety. Reliable team player who adapts to changing needs and consistently contributes to a collaborative and supportive environment.
Overview
10
10
years of professional experience
Work History
Personal Care Assistant
Tempus Unlimited
10.2021 - 10.2024
- Provided care to three long-term patients within their residential homes, including providing mobility support and maintaining their basic hygiene practices, including bathing and daily cleanliness routines
- Supported patients when they felt unwell by primarily maintaining their housekeeping and cooking their daily meals
- Communicated with families of patients the health status of their loved ones, as well as served as a liaison between the patients and Tempus Unlimited
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Dining Room Director
The Woods at Merrimack
02.2020 - 10.2022
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
Menu Specialist
Whittier Rehabilitation Hospital
01.2018 - 02.2020
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Lead Waitress
Sunnyside Diner
03.2015 - 10.2017
- Handled cash transactions accurately and responsibly when required.
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
- Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
Education
GED -
Adult Learning Center
Lawrence, MA06.2019
Skills
- Spanish speaker
- CPR/AED Red Cross Certified
- Toast POS Restaurant Pricing System
- Microsoft Office
- Communication
- Leadership development
- Multitasking
- Personal hygiene assistance
- Compassionate caregiving
Timeline
Personal Care Assistant
Tempus Unlimited
10.2021 - 10.2024
Dining Room Director
The Woods at Merrimack
02.2020 - 10.2022
Menu Specialist
Whittier Rehabilitation Hospital
01.2018 - 02.2020
Lead Waitress
Sunnyside Diner
03.2015 - 10.2017
GED -
Adult Learning Center
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