Cynthia Souther
Rocky Face,GA
Summary
Proactive Project Coordinator with extensive experience in managing deadlines and workflows, maintaining accurate data, and resolving customer complaints. Skilled in database management, customer service, and mentoring new hires. Brings strong decision-making and adaptability to ensure project success and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Project Coordinator
Shaw Industries
06.2005 - 09.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Photocopied, distributed and emailed documents to project managers.
Customer Service Representative
Shaw Industries
10.1993 - 06.2005
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Murray County High School
ChatsworthSkills
- Decision-Making
- Flexible and Adaptable
- Customer Service
- Spreadsheet tracking
- Good Judgment
Timeline
Project Coordinator
Shaw Industries
06.2005 - 09.2022
Customer Service Representative
Shaw Industries
10.1993 - 06.2005
High School Diploma -
Murray County High School
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