Summary
Work History
Education
Skills
Timeline
Generic

Cynthia Sparks

Tampa,Florida

Summary

Analytical and detail-oriented Senior Account Manager with a proven track record of success at Chase Bank, Wells Fargo, and American Express. Skilled at problem solving by working effectively with cross-functional skills teams to complete requests, Adept at learning various in-house systems to access necessary data to resolve inquiries. Effective written and verbal skills. Comfortable with C-Level interactions. Committed to going above and beyond to achieve outstanding results. Health and Insurance (215) License Pending.

Work History

Senior Account Manager

Chase Bank
  • Employed best practices while managing three different portfolios consisting of 25 national accounts such as Farmers Insurance, Nationwide Insurance, AIG, Match.com, and Anji's List in conjunction with assigned bankers and C-level contacts.
  • Utilized Salesforce software to track client interactions, requests, documenting all touch points and finally closing out tasks when customer goals were satisfied
  • Worked with assigned bankers to enhance client experience.

Senior Account Manager

Wells Fargo
    • Managed 40 high volume merchant accounts
    • Responsible for annual reviews, rate reviews, underwriting and negotiations
    • Coordinated cross-functional teams consisting of internal departments to resolve outstanding issues and identify sales opportunities.

District Manager

American Express
  • Responsible for identifying accounts that were not accepting American Express
  • Built a value story using demographics and historical spend with competition
  • Exceeded Annual Revenue Goals by 110-125%

Education

Associate of Arts - Marketing

University of South Florida
Tampa, FL

Bachelor of Arts - Marketing

Florida International University
Miami, FL

Skills

    • Ability to work in a fast-paced environment independently
    • Adapts to change easily
    • Efficient Time Management Skills
    • Ability to communicate effectively with all levels of contacts including C-Suite
      • Advanced Presentation Skills
      • Analytical/Negotiation Skills
      • Experienced in relationship-based selling
      • Ability to work effectively with colleagues within other departments

Timeline

Senior Account Manager

Chase Bank

Senior Account Manager

Wells Fargo

District Manager

American Express

Associate of Arts - Marketing

University of South Florida

Bachelor of Arts - Marketing

Florida International University
Cynthia Sparks