Cynthia Speas
Winston-Salem,NC
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrator
Forsyth County School System
05.2022 - Current
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Troubleshoot employee concerns and recommend corrective actions to resolve issues.
- Serve as liaison between departments, fostering open communication channels that improved overall organizational function.
- Complete forms and reports to facilitate admission, transfer or discharge.
- Facilitates cross-departmental collaboration, resulting in increased efficiency and timely project completion.
Medical Unit Secretary
Novant Health, Forsyth Medical Center
05.2016 - 03.2022
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within unit.
- Contributed to positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Ensured compliance with established policies and procedures by regularly reviewing relevant documentation and staying current with industry regulations.
Medical Unit Secretary
Select Speciality Hospital
08.2011 - 09.2017
- Assisted in preparation of unit meetings and presentations, providing vital support for department management and staff education initiatives.
- Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Medical Unit Secretary
Novant Health, Forsyth Medical Center
03.2015 - 05.2016
- Safeguarded patient privacy by adhering to HIPAA regulations in handling sensitive medical information.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
Salon Owner/Operator
Cynthia Speas Designs
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Education
Some College (No Degree) - Business Administration
Forsyth Technical Community College
Winston-salem, NCCosmetology Education
Calvinade Beauty School
Some College (No Degree) -
Winslam Business College
High School Diploma -
Parkland High School
Allentown, PA05.1972
Skills
- Staff Management
- Team Leadership
- Strategic Planning
- Marketing Strategies
- Data Analysis
- Program Optimization
- Process Improvements
Certification
- Cosmetology License - May 1977
- Medical Unit Secretary Certification - May 2011
Timeline
Administrator
Forsyth County School System
05.2022 - Current
Medical Unit Secretary
Novant Health, Forsyth Medical Center
05.2016 - 03.2022
Medical Unit Secretary
Novant Health, Forsyth Medical Center
03.2015 - 05.2016
Medical Unit Secretary
Select Speciality Hospital
08.2011 - 09.2017
Salon Owner/Operator
Cynthia Speas Designs
Some College (No Degree) - Business Administration
Forsyth Technical Community College
Cosmetology Education
Calvinade Beauty School
Some College (No Degree) -
Winslam Business College
High School Diploma -
Parkland High School
- Cosmetology License - May 1977
- Medical Unit Secretary Certification - May 2011
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