Cynthia Spencer
Bremerton,WA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated in over 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Also, skilled in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, and data entry.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Let's Work Together,LLC
04.2023 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs and records to quickly handle all documentation for clients and employees.
- Recorded new hires, transfers, terminations, changes in job classifications.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
Receiving Clerk
NW Pathology
07.2020 - 04.2021
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Sorted and delivered materials to different work areas and staff.
- Conducted research to address shipping errors and packaging mistakes.
Customer Service Specialist
Orkin Pest Control
12.2016 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Business Support Analyst
Comcast
08.1999 - 04.2016
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Answered phone calls and responded to customer emails.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems.
Education
Associate of Applied Science - Computer Applications
Portland Community College
Portland, OR06.2018
Associate of Applied Science - Administrative Assistance And Secretarial Science
Portland Community College
Portland, OR06.2018
Skills
- Database Organization
- Filing
- Microsoft Office
- Customer Service
- Recordkeeping
- Schedule Management
- Internal Communications
- Contract Agreement Preparation
- Business and Confidential Correspondence
- Document Retrieval
- Records Management
- Back Office Operations
- Office Management
- Business Administration
- Customer Relations
- Spreadsheets
- Critical Thinking
- Operational Efficiency
- Confidential Records Management
- Workflow Processes
- Dispatch Procedures
- Administrative and Executive leadership Support
- Issue and Complaint Resolution
- Customer Retention Strategies
Additional Information
Additional courses in business writing, leadership, diversity, business psychology and MS office.
Timeline
Administrative Assistant
Let's Work Together,LLC
04.2023 - Current
Receiving Clerk
NW Pathology
07.2020 - 04.2021
Customer Service Specialist
Orkin Pest Control
12.2016 - 04.2020
Business Support Analyst
Comcast
08.1999 - 04.2016
Associate of Applied Science - Computer Applications
Portland Community College
Associate of Applied Science - Administrative Assistance And Secretarial Science
Portland Community College
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