Cynthia Spruill
Forney,TX
Summary
Experienced corporate travel professional skilled in managing travel arrangements for business clients. Collaborative team player with a proven track record of delivering results. Highly skilled in itinerary planning, effective client communication, and problem-solving. Known for reliability and adaptability in meeting changing needs, ensuring seamless travel experiences and exceptional client satisfaction.
Overview
22
22
years of professional experience
Work History
Corporate Travel Consultant
Flight Centre Travel Group
03.2024 - Current
- arefUtilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of [Type] rules and procedures.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Booked tickets for air, rail, and ground transportation.
Corporate Travel Consultant
ADTRAV
03.2021 - 02.2024
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Booked tickets for air, rail, and ground transportation.
- Maintained14 high level corporate accounts for [Number] years.
Corporate Travel Agent
Direct Travel
09.2019 - 04.2021
- Assisted with coordination of administrative tasks and build rapport with diverse clients
- Created and modified travel bookings, including air travel and hotel reservations
- Reconcile accounts
VIP Travel Counselor
Carlson-Wagonlit Travel
06.2016 - 11.2018
- Assist business personnel with booking, changing and cancelling domestic and global airline, hotel and car reservations
- Organized and coordinated group travel arrangements, including hotel stay and transportation
- Maintain excellent organization to prioritize while working with multiple contracts, records, travel plans, and appointments
Travel Agent
American Express Global Business Travel
01.2007 - 06.2016
- Assist travelers with booking, changing and cancelling domestic and international airline, hotel and car reservations
- Maintained up-to-date knowledge of Sabre and Apollo GDS systems through on-going training
- Troubleshoot problems and resolved them to the satisfaction of clientele
Travel Agent
United Airlines
07.2003 - 12.2006
- Assist Global Services flyers with booking, changing and cancelling domestic and international paid and awarded travel airline reservations
- Responsible for processing invoices, refunds, reconciliations, and accounts receivable for all travel booking
- Provide consistent and gracious telephone customer service to build concord with clients
Education
Social Work
Wayne County Community College
01.2020
Skills
- Customer satisfaction, problem solving, time management, communication, active listening
- Travel documentation expertise
- Strong communication skills
- Exceptional customer service
- Cross-cultural awareness
- Industry networking
Timeline
Corporate Travel Consultant
Flight Centre Travel Group
03.2024 - Current
Corporate Travel Consultant
ADTRAV
03.2021 - 02.2024
Corporate Travel Agent
Direct Travel
09.2019 - 04.2021
VIP Travel Counselor
Carlson-Wagonlit Travel
06.2016 - 11.2018
Travel Agent
American Express Global Business Travel
01.2007 - 06.2016
Travel Agent
United Airlines
07.2003 - 12.2006
Social Work
Wayne County Community College
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