Cynthia Stacey Byers
Emerson,GA
Summary
Driven professional with a track record of enhancing camper experiences at Holiday Harbor Marina through exceptional customer service and meticulous attention to safety and cleanliness. Excelled in roles requiring problem-solving and Microsoft 365 proficiency, significantly improving operational efficiency and client satisfaction. Demonstrates superior relationship-building skills and a commitment to excellence in all tasks. Professional hospitality worker with proven track record of managing campgrounds and ensuring positive experience for all guests. Known for strong collaborative efforts and adaptability in dynamic environments. Offers valuable skills in guest relations and operational management, coupled with reliable and proactive approach.
Overview
36
36
years of professional experience
Work History
Camphost/Housekeeping
Holiday Harbor Marina
06.2023 - Current
- Enhanced camper experience by providing exceptional customer service and addressing individual needs.
- Provide Security if needed, make sure everyone is within the campground rules
- Clean and maintaining bathhouses, Cleaning,restocking, maintaining and reporting any maintenance in the seven rental cabins
- Always provide excellent customer service
- Conducted regular site inspections, identifying potential hazards or areas needing improvement.
- Provided timely assistance to campers in need, resolving issues and maintaining positive relationships.
Schedule Coordinator/Office Manager
Synergy HomeCare
08.2017 - 02.2024
- Processing insurance invoices to long term care companies as needed
- Filing Worker’s Compensation claims when caregivers were injured
- Scheduling caregivers, building future schedule for next week, answering calls, handling call out
- Corresponding with family members
- Maintained accurate records of employee vacation time, personal days, and sick leave to ensure proper coverage at all times.
- Imputing and setting up new clients, insuring services are in place
- Phone interviews, setting up in office interviews, setting up orientation, administrating orientation, reference checks, background checks, E-Verify, completing the new employee file, entering new employee information in the computer, and assigning them to cases
- Work from home during Covid & currently flex schedule 1-2 days at home and then office
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Organized company-wide events such as conferences, workshops, and training sessions by coordinating schedules, venues, and resources efficiently.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
- Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
Residential Supervisor
The ARC of St. Clair County
09.2003 - 04.2016
- Monthly Scheduling for over 30 staff
- Receiving calls and problem solving for the staff
- Coordinating leave time for staff
- Replacing or providing coverage when staff sick
- Processing staff leave requests
- Performing background checks for new employees
- Hiring/Training all new employees
- Assisted the Director with budget cuts and assist in developing a plan for the upcoming budget
- Perform daily/ monthly paperwork to insure it is processed in a timely matter
- Answering phone, fax, copy, and 10 key punches
- Microsoft office (word, excel, outlook) assisted with Sage software
- Planning/ attending group trips yearly
- Smaller one's monthly planning community outings daily
- Work with adults with Developmental Disabilities ensuring their safety and their needs are met daily
- Driving the programs vans to transport the individuals
- Training new employees on driving skills required by ALDOT
- Providing general maintenance as needed
- CPR certified for over 12 years
- MAC training for over 8 years
Cashier/Produce Manager
Burton’s Food Store
01.1989 - 01.1999
- Checking Customers out/bagging
- Ordering, Stocking, Rotating, and discarding Produce
- Changing prices in the system for weekly sales
- Making displays for sale items
- Providing excellent customer service daily
Education
Diploma - Medical Office Specialist
Gadsden Business
Diploma - Standard
Pell City High School
05.1986
Skills
- Microsoft 365
- Problem-Solving
- Cash Handling
- Cash Register
- MAC computer
- Supervisory
- Medical Insurance
- Billing & Collections
- Professional Cleaning
- Customer Service
- Relationship Building
- Guest Relations Management
References
- Tracy Blake, The ARC of St. Clair Co, 205-270-8110, Known over 18 years
- Renee Streety, Summerbee, 205-362-049, Known over 46 years
- Tammy Erwin, Self Employed, 404-964-2040
- Rebecca Ramsey, Nurse Practitioner, 678-778-5157
Timeline
Camphost/Housekeeping
Holiday Harbor Marina
06.2023 - Current
Schedule Coordinator/Office Manager
Synergy HomeCare
08.2017 - 02.2024
Residential Supervisor
The ARC of St. Clair County
09.2003 - 04.2016
Cashier/Produce Manager
Burton’s Food Store
01.1989 - 01.1999
Diploma - Standard
Pell City High School
Diploma - Medical Office Specialist
Gadsden Business
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