Cynthia Suarez
San Antonio,TX
Summary
Dedicated worker with a strong focus on customer satisfaction and delivering high-quality service. Committed to surpassing expectations and eager to tackle more challenging responsibilities. Seeking opportunities for growth and advancement within a reputable organization. Passionate about contributing to the success and reputation of a well-established company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Laundry Attendant/presser
Scrubs Medical Laundry Service
08.2017 - 05.2025
- Prepared invoices for completed orders based on customer requirements.
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Logged comprehensive laundry service information in records.
- Kept work area neat, clean and organized at all times.
- Assisted with additional housekeeping tasks during staffing shortages.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Complied with corporate and department standards and regulations to encourage safe and efficient operations.
In Home Care Provider
Accent Care Home Health
01.2018 - 12.2019
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Ensured a safe environment for patients by monitoring their condition, identifying potential risks, and implementing preventive measures.
- Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
- Assisted patients with self-administered medications.
- Enhanced clients'' independence by assisting with daily living activities, such as grooming, bathing, and dressing.
Lead Housekeeper
Hampton Inn
01.2014 - 02.2017
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Representative
Atento
12.2012 - 11.2013
- Collaborated with team members to stay current on call levels and resolve common issues.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered inbound calls to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma - undefined
MacArthur High School
San Antonio, TX06.2010
Skills
- Transaction processing
- Conflict resolution
- Problem solving
- Time management
- Team collaboration
- Customer support
- Calm demeanor
- Active listening
- Team development
- Microsoft outlook
- De-escalation techniques
- Positive and professional
Certification
TABC
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
In Home Care Provider
Accent Care Home Health
01.2018 - 12.2019
Laundry Attendant/presser
Scrubs Medical Laundry Service
08.2017 - 05.2025
Lead Housekeeper
Hampton Inn
01.2014 - 02.2017
Customer Service Representative
Atento
12.2012 - 11.2013
High School Diploma - undefined
MacArthur High School
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