Cynthia Tenjhay
Conover,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. . Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
18
18
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Hickory, NC
02.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in and around company by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Supervisor
The Spa At Rockbarn.
Conover, NC
11.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
Manufacturing Associate
Corning @ Trivium
Newton, NC
06.2021 - 02.2022
- Inspected finished products for quality and adherence to customer specifications.
- Made sure that products were of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Organized work to meet demanding production goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Security Guard
Allied Universal Security Services
Hickory, NC
02.2020 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Overnight Support Manager
Walmart
Conover, NC
12.2006 - 01.2021
- Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
- Implemented new security measures that successfully reduced shrink within store.
- Managed organizational business systems and tools to support off-peak operations.
- Worked with Co-manager on shift to determine overnight operations effectiveness in meeting overall group objectives.
- Placed orders for new merchandise when inventory levels were running low.
- Supervised promotional activities that were designed to drive sales and generate excitement.
- Managed scheduling, workload assignments and coverage for night staff.
- Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
Education
Associate - Early Childhood Education
CVCC
Hickory, NCNo Degree - Business Administration
CVCC
Hickory, NCHigh School Diploma -
Bandys High School
Catawba, NC06.1992
Skills
- Customer Service
- Microsoft Office
- Microsoft SharePoint
- Microsoft Word
- Microsoft Windows
- Microsoft Excel
- Employee and Visitor Screening
- Detailed Activity
- Critical Thinking
- Active Listening
- Sorting and Labeling
- Team Player
- General Office Functions
- Telephone Skills
Timeline
Security Guard
Allied Universal Security Services
02.2022 - Current
Manufacturing Associate
Corning @ Trivium
06.2021 - 02.2022
Supervisor
The Spa At Rockbarn.
11.2020 - Current
Security Guard
Allied Universal Security Services
02.2020 - 06.2021
Overnight Support Manager
Walmart
12.2006 - 01.2021
Associate - Early Childhood Education
CVCC
No Degree - Business Administration
CVCC
High School Diploma -
Bandys High School
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