Cynthia Thompson
Panama City,FL
Summary
Experienced phlebotomist skilled in performing venipuncture, capillary blood collection, and specimen handling while maintaining compliance with OSHA and CLIA standards. Adept at providing excellent patient care, ensuring specimen integrity, and supporting laboratory operations in high-volume settings.
Overview
2
2
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Customer Service & Hospitality Specialist
Texas Roadhouse
Panama City, Florida
03.2025 - Current
- Assisted guests with menu selections and dining preferences.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with team members to ensure efficient service during peak hours.
- Delivered high-quality customer service in a fast pace environment.
Phlebotomist
Steady Hand Mobile Labs
Gainesville, FL
03.2024 - 03.2026
- Collected blood samples from patients in various settings across the community.
- Ensured compliance with safety protocols and infection control measures during procedures.
- Maintained accurate records of patient information and sample collection.
- Performed venipuncture following order of draw protocol and safety guidelines.
- Performed venipuncture and capillary blood collection while ensuring patient comfort and adherence to proper order of draw protocols.
- Processed, labeled, and handled blood specimens accurately to maintain sample integrity and support laboratory testing.
- Maintained strict infection control and safety standards, following OSHA and CLIA regulations during all procedures.
- Performed venipuncture and capillary blood collection while ensuring patient comfort and adherence to proper order of draw protocols.Provided excellent patient service, explaining procedures, addressing concerns, and ensuring a positive experience during blood draws.
Education
Williston High School
Williston , FLSkills
- Venipuncture (adult, pediatric, and geriatric)
- Capillary blood collection (fingersticks, heelsticks)
- Proper order of draw and specimen handling
- Specimen labeling, processing, and transport
- Phlebotomy equipment maintenance
- Point-of-care testing
- Infection control and aseptic techniques
- OSHA and CLIA compliance
- Biohazard handling and disposal
- Patient safety protocols
- Patient communication and reassurance
- Team collaboration with nurses and lab staff
- Time management in fast-paced environments
- Attention to detail
Certification
- NHA Certified Phlebotomist
- CPR Certified
- BLS Certified
- CPT Certified
References
References available upon request.
Timeline
Customer Service & Hospitality Specialist
Texas Roadhouse
03.2025 - Current
Phlebotomist
Steady Hand Mobile Labs
03.2024 - 03.2026
Williston High School