Open To Work
Chante' T. Campbell
College Park,Md
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Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridSummary
Experienced Patient Service Representative II and Site Leader with over 20 years in phlebotomy and laboratory operations. Skilled in specimen collection, staff training, and ensuring compliance with HIPAA and OSHA standards. Known for delivering exceptional patient care and effectively managing challenging venipuncture procedures.
Overview
21
21
years of professional experience
Work History
Patient Service Representative II-Site Leader
Quest Diagnostics
Silver Spring, Maryland
04.2010 - Current
- Collect specimens according to established procedures, which include blood collection by venipuncture, drug screens, biometric screening, saliva collection, H. Pylori breath test and insurance exams.
- Verified patient demographic information post venipuncture, confirming accurate labeling and patient identity to uphold compliance with protocols.
- Confirm and verify all written and electronic orders.
- Accurately completing all data entry requirements, including data entry of patient registration, entry of test orders from requisition or pulling orders from the database, and managing standing orders.
- Enter billing information and collect payments when required, including safeguarding assets and credit card information.
- Train and mentor newly hired technicians on laboratory procedures, specimen collection and company protocols
- Processed specimens by labeling, centrifuging, separating, and aliquoting according to test orders.
- Administered oral solutions as trained for glucose tolerance testing to ensure accurate test results.
- Collaborate with the Doctors and medical staff in ordering labs and retrieving patients' results.
- Investigated complaints and resolved issues with unlabeled, mislabeled, or insufficient specimens to maintain testing integrity.
Patient Service Technician
LabCorp
Laurel, Md
06.2006 - 04.2010
- Performed blood collection by venipuncture and capillary techniques for all age groups.
- Performed drug and alcohol screening, paternity test, and glucose tolerance testing.
- Prepared collected specimens for testing and analysis by processing according to directory of services.
- Data entry of patient demographic and insurance information accurately and promptly.
- Processed billing information and collected payments to ensure accurate financial transactions.
- Maintained patient and specimen information logs for efficient tracking and retrieval.
- Supported office functionality by executing essential administrative and clerical responsibilities.
Phlebotomist
American Red Cross
Baltimore, Md
06.2005 - 06.2006
- Transported, assembled, and disassembled blood collection equipment and supplies to ensure compliance with state regulations and readiness for blood drives.
- Coordinated blood drives at schools, office buildings, and churches across the District of Columbia, Maryland, and Virginia, facilitating community engagement and donor participation.
- Conducted donor greeting and donor reaction care.
- Transported, assembled, and disassembled the blood collection equipment and supplies to and from work sites to ensure compliance with the state requirement.
- Conducted thorough donor health history screenings to assess eligibility and ensure safety of blood collection.
- Worked flexible shifts that included early start times, late end times, weekends, and holidays to meet the needs of blood sponsors and donors.
- Packaged the blood units and performed all duties in compliance with the Safety Quality Identity Potency Purity (SQUIPP), Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), and other Federal, state, and local regulations
Education
Medical Assistant Certification -
High School Diploma -
Skills
- Patient registration
- Venipuncture ( Adult, Pediatric, Geriatric)
- Difficult venipuncture
- Capillary collection
- Drug and Alcohol testing
- Paternity collections
- Glucose Tolerance Testing
- Specimen processing
- Laboratory Operations
- OSHA and HIPAA compliance
- Data entry
- Staff training
- Customer service
- Bloodborne pathogens exposure
Timeline
Patient Service Representative II-Site Leader - Quest Diagnostics
04.2010 - Current
Patient Service Technician - LabCorp
06.2006 - 04.2010
Phlebotomist - American Red Cross
06.2005 - 06.2006
TESST College of Technology - Medical Assistant Certification,
Laurel High School - High School Diploma,