Cynthia Tony
Cedar Hill,TX
Summary
Professional with solid background in healthcare access services, prepared to drive impactful results. Skilled in patient registration and insurance verification. Strong focus on team collaboration and adaptability to changing needs. Reliable, goal-oriented, and proficient in maintaining confidentiality and delivering outstanding customer service.
Overview
10
10
years of professional experience
Work History
Access Service Representative III
Baylor Scott & White Hospital
11.2014 - Current
- Greet patients at front desk while maintaining patient confidentiality during check-in process.
- Maintain a positive demeanor to ensure team members and patients feel welcomed at all times.
- Detailed oriented and accurate in a fast pace environment while performing tasks simultaneously.
- Collection of accurate and current demographics with insurance and self pay estimates for every encounter.
- Provide education with explanation regarding patient insurance and options upon request.
- Assisted in training new hires on department processes and procedures, contributing to a knowledgeable workforce ready team.
- Supports hiring managers with peer interviews that contributes to a more effective evaluations of candidates.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Irving, TX06-2010
Skills
- Patient confidentiality
- Documentation accuracy
- Professionalism and courtesy
- Insurance verification
- Patient front desk check-in
Timeline
Access Service Representative III
Baylor Scott & White Hospital
11.2014 - Current
Associate of Applied Science - Health Information Technology
DeVry University
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