Donna Paige Arnold
ASR III
Crandall,TX
Summary
Dedicated Patient Access Service Representative with over 20 years experience in patient registration, insurance verification, and financial counseling, in a fast paced healthcare environment. Recognized for exceptional accuracy, strong leadership skills, and the ability to maintain smooth departmental operations, while delivering high quality customer service.
Overview
24
24
years of professional experience
Work History
Access Service Representative III
BSWH-Baylor University Medical Center Emergency Department
Dallas, TX
06.2002 - Current
- Register patients by accurately collecting and verifying demographic information
- Ensured accurate verification of insurance information for seamless patient registration
- Educate patients on financial responsibilities. Collect copays, deductibles, and point if service payments
- Support department leadership with shift coordination, staff training, on board, and workflow coverage
- Deliver high quality customer service to patients, families, and clinical staff
- Maintain strict compliance with hospital policies, payer guidelines, and HIPPA regulations
Education
High School Diploma -
Prattville High School
Prattville, AL05-1990
Skills
- Documentation accuracy
- Professionalism and courtesy
- Insurance verification
- Customer service
- Friendly and outgoing
- HIPAA compliance
- EMR and Registration Software
- BCON
- Allscripts
- MEDHOST
- EPIC
Timeline
Access Service Representative III
BSWH-Baylor University Medical Center Emergency Department
06.2002 - Current
High School Diploma -
Prattville High School