Cynthia Torres
Colton,CA
Summary
Knowledgeable Desired Position with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline’s operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.
Overview
20
20
years of professional experience
Work History
Teller
Banc of California
12.2019 - Current
- Accurately and effectively process transactions deposits, withdrawals, check cashing, ATM, night drop
- Processed customer transactions promptly, minimizing wait times.
- Process incoming wires
- Balance Vault and ATM
- Identifies opportunities to refer new products and services to customers
- Answer questions and resolve customers concerns
- New accounts call backs
- Process stops and holds
- Account research
- Audit peer transactions
Assistant Manager
Advance America
08.2019 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Center Manager
ACE Cash Express Inc.
04.2009 - 07.2019
- Creating strategies to develop and expand sales of service to existing customers to increase our revenue
- Customer service assisting customers applying for loans
- Completed customers transactions, including deposits, withdrawals, money orders and check cashing, money transfers
- Rapidly and efficiently preparing cash and change orders
- Organized stocked and maintained the teller area
- Trained new employees for other center
Manager
Budgetline Cash Advance
03.2006 - 04.2009
- Maintain friendly and professional customer interaction
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Collected members loan payments
- Process applications for loans
- Collection calls on past due accounts
Education
Rialto High School
Rialto, CA06.2000
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Cash handling and management
Timeline
Teller
Banc of California
12.2019 - Current
Assistant Manager
Advance America
08.2019 - 12.2019
Center Manager
ACE Cash Express Inc.
04.2009 - 07.2019
Manager
Budgetline Cash Advance
03.2006 - 04.2009
Rialto High School
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