Cynthia Valdes
Hialeah
Summary
Detail-oriented office manager with a proven track record in streamlining operations, enhancing client relations, and ensuring efficient workflow across departments.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Office Manager
Expert Service Plumbing
Miami
11.2018 - 05.2026
- Managed daily office operations and ensured smooth workflow across departments.
- Coordinated scheduling for plumbing technicians to optimize service efficiency.
- Maintained accurate records of invoices and customer payments using accounting software.
- Oversaw inventory management to ensure necessary supplies for plumbing services.
- Trained new employees on office procedures and company policies effectively.
- Developed and implemented filing systems for improved document retrieval and organization.
- Communicated with clients to address inquiries and resolve service issues promptly.
- Assisted in budgeting processes by tracking expenses and forecasting future needs.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
Receptionist
C&K Eyecare
Miami
06.2016 - 11.2018
- Greeted patients and visitors warmly upon arrival at eyecare facility.
- Managed appointment scheduling with electronic health record systems efficiently.
- Assisted patients in completing necessary paperwork and insurance forms promptly.
- Coordinated communication between patients and eye care professionals effectively.
- Maintained a clean, organized reception area to optimize patient experience.
- Handled patient records in compliance with privacy regulations and clinic policies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed patient payments and managed billing inquiries with accuracy and attention.
- Answered phone calls, addressing inquiries and directing calls to appropriate staff members.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Education
Medical Billing And Coding -
Ashworth College
Norcross, GA07-2024
High School Diploma -
Hialeah - Miami Lakes Senior High School
Hialeah, FL06-2016
Skills
- Office administration
- Schedule coordination
- Invoice tracking
- Inventory management
- Employee training
- Customer relationship management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Behavior Technician - 2020
Timeline
Office Manager
Expert Service Plumbing
11.2018 - 05.2026
Receptionist
C&K Eyecare
06.2016 - 11.2018
Medical Billing And Coding -
Ashworth College
High School Diploma -
Hialeah - Miami Lakes Senior High School