Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Valencia

Avondale,AZ

Summary

Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing 2 years of experience in field.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Maximus Federal Services
Peoria, Arizona
10.2022 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Implemented innovative methods for streamlining the customer service process.

Patient Advocate

MedRisk
Phoenix, AZ
06.2018 - 04.2021
  • Navigate patients to prefer providers.
  • Schedule patients.
  • Update patient’s charts managed over 50 patients files per day.
  • Help patients with translation and transportation.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Compiled and reviewed medical charts.
  • Entered details into computer systems and managed database of information

Membership Coordinator

Sam’s Club
Avondale, AZ
02.2015 - 05.2018
  • Managed over 50 customer calls per day to "Increased sales by 10%".
  • Set up drives to promote Sam’s club membership.
  • Assist with customer service.
  • Used salesforce to keep track of daily sales.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
  • Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
  • Created monthly meetings for cashiers and membership desk associates.
  • Surpassed sales goals through implementation of effective marketing strategies.

Cashier/ Telemarketing

Sam’s club
Avondale, AZ
01.2011 - 01.2013
  • Handling all cash transactions.
  • Answer over 50 customer calls, helped out with customer service desk duties.
  • Maintain quality service by following organization standard’s.
  • Performed outside sales to promote Sam’s club memberships.

Supervisor

INH Home Improvement HI
Avondale, Arizona
08.2005 - 08.2010
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Developed strategies to improve team performance and productivity.

Education

High School Diploma -

Guajome Park Academy
San Bernardino, CA

Skills

  • Relationship building
  • Activity monitoring
  • Follow through
  • Patient rights
  • Verbal and written communication
  • Appointment Scheduling
  • Chart pulling
  • Bilingual
  • Insurance understanding

Timeline

Customer Service Representative

Maximus Federal Services
10.2022 - Current

Patient Advocate

MedRisk
06.2018 - 04.2021

Membership Coordinator

Sam’s Club
02.2015 - 05.2018

Cashier/ Telemarketing

Sam’s club
01.2011 - 01.2013

Supervisor

INH Home Improvement HI
08.2005 - 08.2010

High School Diploma -

Guajome Park Academy

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