Cynthia Vance
Phoenixville,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
25
25
years of professional experience
Work History
Senior Case Manager
Personal Health Care
Valley Forge, PA
11.2011 - Current
- Train and mentor new Case Managers answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Evaluate treatment plans against individual goals and healthcare standards.
- Serve as Case Manager, assuming responsibility for complete, exemplary staffing of Client's needs.
- Coordinate services with other agencies, community-based organizations, and healthcare professionals to provide exemplary care to clients.
- Perform thorough interviews of potential staff.
- Develop and implement comprehensive case management plans to address client needs and goals.
- Maintain staffing of clients.
- Handled Client and Employee Grievances and Complaints.
Case Manager
Personal Health Care
01.2002 - Current
Medical Assistant
Mercy Suburban Hospital
09.1997 - 12.2001
Title Clerk
Nations Credit
Processed boat loan payments and filed for title.
Education
High School Diploma -
Phoenixville Area High School
Phoenixville, Pa06.1991
Skills
- Exemplary Customer Service & Support
- Employee Timesheet Processing
- Business Correspondence and Nurturing of new and existing Business Contractors
- Client Satisfaction
- Personnel Scheduling
- Customer Inquiries
- Documentation Review and Audits as per State and Federal Guidelines
- Reporting and Document Management per State and Federal Guidelines
- Verification and Adherence to Client authorized services
Timeline
Senior Case Manager
Personal Health Care
11.2011 - Current
Case Manager
Personal Health Care
01.2002 - Current
Medical Assistant
Mercy Suburban Hospital
09.1997 - 12.2001
Title Clerk
Nations Credit
High School Diploma -
Phoenixville Area High School
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