QUINTON E. LYNCH
Middlesex,NJ
Summary
Senior housing operations specialist supporting a 201-unit residential caseload with a focus on HUD compliance, Housing Crisis Intervention & Emergency Rental Assistance Navigation, annual recertifications, rent calculations, and resident relations. Handles lease administration, audit-ready documentation, and calm conflict resolution while coordinating with building management and external partners to support stable tenancy and smooth daily operations.
Overview
26
26
years of professional experience
Work History
Senior Case Manager
Goddard Riverside
05.2000 - Current
- Delivered high-quality resident support through conflict resolution, crisis intervention, and effective coordination with building management and legal partners to enhance resident experience.
- Facilitated issue resolution as liaison between residents, building management, and external agencies, ensuring professional and efficient communication.
- Manage a 201-unit residential caseload, ensuring smooth tenancy, timely rent payments, and strong resident satisfaction.
- Apply HUD leasing policies, complete annual recertifications, conduct rent calculations, and maintain regulatory compliance.
- Supported stable tenancy by assisting residents with notices, correspondence, and follow-up tasks to ensure clear communication and timely responses.
- Maintain accurate, organized, audit-ready documentation using RealPage and Microsoft Office.
Education
Bachelor of Professional Studies (BPS) - Human Services
Metropolitan College of New York
Skills
- Resident Relations
- Lease Administration
- Yardi
- Rent Calculations
- HUD Compliance
- Documentation
- Conflict Resolution
- Customer Service
- Building Management Coordination
- Operations Support
- Microsoft Word
- Problem-Solving
- Tenant file audits
ADDITIONAL INFORMATION
- Relocating to Texas
- Open to Assistant Property Manager, Assistant Community Manager, Leasing Professional, and Resident Services roles.
Timeline
Senior Case Manager
Goddard Riverside
05.2000 - Current
Bachelor of Professional Studies (BPS) - Human Services
Metropolitan College of New York