Edward Saa
New Rochelle,NY
Summary
Experienced with managing leasing operations and tenant relations. Utilizes negotiation and communication skills to achieve high occupancy rates and tenant satisfaction. Track record of problem-solving and maintaining efficient leasing processes.
Personable with top-level skills in customer service. Organizes inspections, supervises issue resolution, and coordinates showings. Superb time management abilities.
Overview
10
10
years of professional experience
Work History
Senior Leasing Manager
Mill Creek Residential Trust LLC
10.2024 - Current
- Facilitated property tours and showcased amenities to highlight community features.
- Administered lease documentation processes to maintain compliance with legal standards and organizational policies.
- Developed and implemented marketing initiatives aimed at increasing overall visibility of properties to prospective residents.
- Orchestrated seamless move-in processes for new residents by preparing lease agreements and coordinating logistics.
- Mentored junior leasing staff on best practices for customer service and sales techniques.
- Led leasing team to achieve occupancy goals through strategic marketing initiatives and community engagement.
Leasing Specialist
Harbor Group Management
03.2023 - 10.2024
- Coordinated lease renewals and amendments, maintaining clear communication with residents and management.
- Facilitated tenant screenings, ensuring compliance with company policies and regulations.
- Assisted in property marketing efforts, enhancing visibility through online listings and social media platforms.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline support processes and improve response times.
Lead Concierge
Durst Organization
03.2020 - 02.2023
- Coordinated guest services to ensure exceptional experiences and satisfaction.
- Trained new staff on protocols and best practices for customer interactions.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Quartermaster
United States Navy, USN
03.2016 - 01.2019
- Improved transportation efficiency by developing route plans that minimized travel time.
- Trained junior personnel on standard operating procedures for supply management and safety protocols.
- Updated logs, coordinated documents and wrote detailed reports.
- Moored vessels to wharfs with proper use of correct lines.
- Managed bridge watch duties to look for different types of threats and adverse conditions.
- Supported ship navigation by inspecting, testing and aligning equipment for proper operation.
Education
High School Diploma -
Brooklyn School For Collaborative Studies
Brooklyn, NY09.2013
Skills
- Property management
- Resident relations
- Social media marketing
- Telephone sales
- Customer service
- Attention to detail
- Multitasking
- Excellent communication
- Tenant relations
- Data entry
Timeline
Senior Leasing Manager
Mill Creek Residential Trust LLC
10.2024 - Current
Leasing Specialist
Harbor Group Management
03.2023 - 10.2024
Lead Concierge
Durst Organization
03.2020 - 02.2023
Quartermaster
United States Navy, USN
03.2016 - 01.2019
High School Diploma -
Brooklyn School For Collaborative Studies