Destiny Knight
Baltimore,MD
Summary
Motivated and results-driven property management professional with 4 years of leasing experience in high-volume multifamily communities. Proven success in achieving occupancy goals, resident retention, and day-to-day operational excellence. Skilled in lease administration, tenant relations, and coordinating maintenance and vendor services. Strong focus on team collaboration and adapting to changing needs. Known for strategic problem-solving and delivering results in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Leasing Manager
Cove Property Management
10.2023 - Current
- Assist with daily property operations and tenant relations.
- Process rent payments, renewals, and lease paperwork.
- Handle resident inquiries, complaints, and maintenance requests.
- Support budgeting, reporting, and financial tracking.
- Coordinate move-ins, move-outs, and unit inspections.
- Communicate with vendors and maintenance staff for timely repairs.
Leasing Consultant II
Drucker and Falk Property Management
01.2022 - 09.2023
- Supervise entry level leasing consultants.
- Train new hires on leasing procedures, software systems (Yardi, RentCafe, ScreeningWorks, etc.), and Fair Housing laws.
- Set weekly leasing goals and monitor team performance metrics.
- Manage the full leasing cycle — from tours and applications to lease signing and move-in.
Leasing Consultant
The Commons at whitemarsh
11.2021 - 01.2022
- Manage leasing process from initial inquiry to move-in, maintaining an average occupancy rate of 98%+.
- Handle lease renewals, rent collections, and resident concerns with professionalism and urgency.
Education
High School - undefined
Dundalk High School
09.2019
Skills
- Budget development
- Report writing
- Social media marketing
- Event planning
- Tour management
- Telephone sales
- Lease administration
- Teamwork and collaboration
- Customer service
- Clear communication
- Tenant relations
- Property inspections
- Property tours and inspections
- Leasing and sales
- Property showing
- Multi-family property management
- Financial budgeting and reporting
- Fair housing mandates
Organizational and time management skills
Corporate communications
Lease Development
Lease Renewals
Problem solving
Customer service
Market Surveys
ScreeningWorks
RentCafe
Budgeting
Make Ready
Property management
Fair housing laws
Property inspections
Property tours and inspections
Application processing
Administrative support
Event planning
Lead conversion
CRM software
Certification
C.A.L.P
- Certified Apartment Leasing Professional NATIONAL APARTMENT ASSOCIATION - 03/2024
Timeline
Senior Leasing Manager
Cove Property Management
10.2023 - Current
Leasing Consultant II
Drucker and Falk Property Management
01.2022 - 09.2023
Leasing Consultant
The Commons at whitemarsh
11.2021 - 01.2022
High School - undefined
Dundalk High School