Lakesha Crout
Memphis,TN
Summary
Dynamic Senior Leasing Manager with a proven track record at ParaWest Management, excelling in property and portfolio management. Expert in developing innovative marketing strategies that significantly boosted occupancy rates. Adept at navigating industry regulations while fostering strong tenant relationships, ensuring satisfaction and retention through exceptional service and proactive conflict resolution.
Overview
9
9
years of professional experience
Work History
Senior Leasing Manager
ParaWest Management
04.2023 - 04.2025
- .Established rapport with existing tenants through proactive outreach efforts which led to longer lease renewals.
- Implemented innovative digital marketing campaigns to promote available spaces for lease, attracting higher quality prospects.
- Proactively addressed potential legal disputes by mediating conflicts between landlords and tenants before escalation occurred.
- Evaluated prospective tenants'' creditworthiness by reviewing financial documents and coordinating background checks to minimize risk exposure.
- Trained junior leasing managers on best practices, improving team performance and client satisfaction levels.
- Successfully managed a diverse portfolio of properties, including office buildings, retail centers, and multi-family residential complexes.
- Collaborated with property management teams to ensure timely maintenance and resolution of tenant issues, enhancing overall satisfaction rates.
- Increased lease occupancy rates by implementing effective marketing strategies and conducting comprehensive market research.
Leasing Manager
360 HOME HOLDING LLC
06.2019 - 04.2023
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
- Developed tenant referral program, leveraging existing relationships to increase occupancy.
Leasing Administrative Assistant
LINCOLN APARTMENTS
01.2016 - 10.2019
- Supported the eviction process when necessary by gathering documentation required for legal proceedings while maintaining confidentiality standards.
- Enhanced tenant satisfaction by promptly addressing inquiries and resolving concerns related to leasing agreements.
- Conducted market research to provide valuable insights on rental pricing trends, helping the leasing team make informed decisions on rent adjustments.
- Contributed to successful lease negotiations by preparing necessary documentation and providing administrative support during meetings.
Education
High School Diploma -
Kingsbury High
Memphis, TN05-1999
Skills
- Property management
- Portfolio management
- Industry regulations
- Budget development
Timeline
Senior Leasing Manager
ParaWest Management
04.2023 - 04.2025
Leasing Manager
360 HOME HOLDING LLC
06.2019 - 04.2023
Leasing Administrative Assistant
LINCOLN APARTMENTS
01.2016 - 10.2019
High School Diploma -
Kingsbury High
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