Edward Saa
New Rochelle
Summary
Dynamic professional with extensive experience in managing leasing operations and fostering strong tenant relations. Proven ability to leverage negotiation and communication skills to drive high occupancy rates and enhance tenant satisfaction. Strong track record in problem-solving and streamlining leasing processes, complemented by exceptional customer service expertise. Highly organized with a talent for coordinating inspections, supervising issue resolution, and managing showings, while demonstrating superb time management abilities.
Overview
6
6
years of professional experience
Work History
Senior Leasing Manager
Mill Creek Residential Trust LLC
10.2024 - Current
- Facilitated property tours and showcased amenities to highlight community features.
- Administered lease documentation processes to maintain compliance with legal standards and organizational policies.
- Developed and implemented marketing initiatives aimed at increasing overall visibility of properties to prospective residents.
- Mentored junior leasing staff on best practices for customer service and sales techniques.
- Led leasing team to achieve occupancy goals through strategic marketing initiatives and community engagement.
Leasing Specialist
Harbor Group Management
03.2023 - 10.2024
- Coordinated lease renewals and amendments, maintaining clear communication with residents and management.
- Facilitated tenant screenings, ensuring compliance with company policies and regulations.
- Assisted in property marketing efforts, enhancing visibility through online listings and social media platforms.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline support processes and improve response times.
Concierge
Durst Organization
03.2020 - 02.2023
- Coordinated guest services to ensure exceptional experiences and satisfaction.
- Trained new staff on protocols and best practices for customer interactions.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Education
High School Diploma -
Brooklyn School For Collaborative Studies
Brooklyn, NY09-2013
Skills
- Property management
- Lease negotiation
- Resident relations
- Marketing expertise
- Attention to detail
- Customer service
- Time management
Timeline
Senior Leasing Manager
Mill Creek Residential Trust LLC
10.2024 - Current
Leasing Specialist
Harbor Group Management
03.2023 - 10.2024
Concierge
Durst Organization
03.2020 - 02.2023
High School Diploma -
Brooklyn School For Collaborative Studies