Cynthia Viesca
Schertz,TX
Summary
Highly enthusiastic customer service professional with 23 years client interface experience. Hands-on Hardworking, Highly motivated , Innovated ,Multi-task-oriented, Reliable, Responsible, Committed,Dedicated, Dependable, Referral Coordinator with 7 years of experience managing referrals for 4 providers.
Overview
9
9
years of professional experience
Work History
ASST-OFFICE OPERATIONS
AMG Seton San Marcos
05.2024 - Current
- Check in patients, check out patients.
- Schedule appointments, print paperwork.
- Verify insurance.
- Answer incoming calls.
- Collect copays.
- Document all conversations with patients in the chart.
ASST-OFFICE OPERATION
Ascension Texas Cardiovascular
10.2023 - 05.2024
- Answer incoming calls (376 a month).
- Schedule appointments for 50 providers and 32 clinics.
- Nuclear med, echocardiograms, stress tests, treadmills, carotid duplex.
- Send patient cases to providers, nurses, and MAAs.
- Updated all demographic information in patients' charts.
CUSTOMER SERVICE REPRESENTATIVE
Ascension Medical Group Seton Health Center
11.2020 - 10.2023
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls.
- Verify insurance.
- Schedule appointments.
- Process referrals.
- Request for authorizations.
- Updated demographic information for the patient.
REFERRAL COORDINATOR
Seton Family of Doctors Express Clinic
03.2018 - 10.2020
- Responsibilities: check in/out Patients, scheduling appointments, verifying insurance benefits, Referrals to other Specialist's, answer incoming calls, initiated authorizations.
REFERRAL COORDINATOR
CommunityCare
12.2016 - 03.2018
- Responsibility's:
- Gathering patient information from Insurance carriers, financial counselors, or other staff to determine financial responsibilities.
- Obtain referral authorization from Insurance carriers.
Education
High School Diploma -
Giddings High School
Giddings, TX05-1987
Skills
- Adaptive team player
- Customer service expert
- Documentation
- Data collection
- Microsoft Outlook
- Microsoft Word
- Multi-Task
- Scheduling
- Process Referrals
- Billing and coding
- Insurance eligibility verification
- Physical billing
- HIPAA compliance
- Multi-line phone proficiency
- Knowledge of HMOs, Medicare and Medicaid
- ICD-10 coding
- Credit card payment processing
- Fast learner
Timeline
ASST-OFFICE OPERATIONS
AMG Seton San Marcos
05.2024 - Current
ASST-OFFICE OPERATION
Ascension Texas Cardiovascular
10.2023 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE
Ascension Medical Group Seton Health Center
11.2020 - 10.2023
REFERRAL COORDINATOR
Seton Family of Doctors Express Clinic
03.2018 - 10.2020
REFERRAL COORDINATOR
CommunityCare
12.2016 - 03.2018
High School Diploma -
Giddings High School