Ema Tucker
Liberty Hill
Summary
Dynamic professional with extensive experience in patient coordination and office operations at Ascension Seton Sleep Center. Proven ability in optimizing appointment scheduling and enhancing customer service through effective communication and attention to detail. Skilled in insurance verification and maintaining patient confidentiality, ensuring a seamless experience for all clients.
Overview
14
14
years of professional experience
Work History
Asst-Office Operations
Acension Seton Sleep Center Cedar Park
04.2024 - Current
- Managed multiple orders from start to finish.
- Went over treatment estimates and scheduled patients.
- Registered and discharged patients.
- Collected payment.
- Set up home sleep study units and went over instructions with patients.
- Printed, scanned and faxed sleep results to referring office.
Dental Receptionist
Carus Dental
09.2021 - 04.2024
- Facilitated patient check-in and check-out processes, ensuring accuracy in insurance verification and payments.
- Managed patient scheduling, optimizing daily operations and appointment flow.
- Resolved customer inquiries through phone, email, and chat channels, ensuring timely responses.
Patient Treatment Coordinator
Monarch/Castle Dental
11.2011 - 09.2021
- Coordinated patient appointments, ensuring optimal scheduling and minimal wait times.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Assisted patients with treatment plans, providing clear explanations of procedures and financial options.
- Streamlined communication between dental staff and patients to enhance service delivery and satisfaction.
- Developed and implemented patient follow-up protocols to improve retention rates and care continuity.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted with office communication, responding to inquiries promptly and professionally.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Assisted in onboarding new employees by providing orientation and necessary resources.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Education
High School Diploma -
Smithson Valley High School
Spring Branch, TX05-1999
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Data entry
- Workload management
- File and record keeping
- Relationship building
- Excellent customer service
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Empathy and patience
Timeline
Asst-Office Operations
Acension Seton Sleep Center Cedar Park
04.2024 - Current
Dental Receptionist
Carus Dental
09.2021 - 04.2024
Patient Treatment Coordinator
Monarch/Castle Dental
11.2011 - 09.2021
High School Diploma -
Smithson Valley High School