Cynthia Villarreal
Combes,TX
Summary
Seeking a position for Opportunity and growth in which I can make use of my current skills and education.
Overview
11
11
years of professional experience
Work History
Accounting Clerk
JKJ Workforce Agency
04.2025 - Current
- Reconciled bank statements with internal records to identify discrepancies.
- Assisted in preparing monthly financial reports
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using Quickbooks.
- Answer calls , address questions and/or concerns, and provides general telephone inquiries.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Matched purchase orders with invoices and recorded necessary information.
Logistics Specialist
MVM, INC
01.2016 - 01.2025
- Follows company and contract policies, procedures, and guidance.
- Prepares, reviews, and coordinates the documentation, personal property and special accommodations required for transportation of all minors and ensures all paperwork is provided for proper transport for reunification or transfer to shelter.
- Assists with transfer of custody and property for small and/or large groups.
- Keeps in constant communication with transport teams assuming custody of minors and/or family units, to include checking status of vehicles en route.
- Informs Command Center and Site leadership of any transport cancellations.
- Inventories, orders, and delivers meals, supplies, electronics, and/or clothing; prepares backpacks with essentials including tablet and mobile phone for trips.
- Drives passengers to and from client sites and/or airports.
- Installs/removes child car and booster seats based on age and height/weight, as required.
- Assists in charter flights/buses preparations, to include reviewing documentation, inspecting bathrooms for cleanliness to ensure high standard of quality, and driving to flightline.
- Cleans vehicles, sanitizes interiors, and ensures they are fueled and ready for ground trips.
- Checks vehicles for contraband and ensure coolers and emergency kits are in vehicles.
- Updates information in the company’s database systems (e.g., Canvas, Verizon Connect, Pantry, fleet system, etc.) and prepares transportation, equipment, inventory, and meal reports as well as Ad Hoc reports as required.
- Assists in tracking, and monitoring logistics specific training (e.g., DOT, inventory, fleet, facilities, etc.) and assists with logistics projects as needed.
- Monitors and reports DOT compliance, camera surveillance and GPS tracking, driver IDs (e.g., key fobs), and Hours of Service information for compliance purposes and elevates concerns to supervisor and Site Manager.
- Follows company quality control and inspection plans and executes the company’s Fleet Management program, including Preventive Maintenance (PM), mileage tracking, registration, tolls, inspections, logs, etc., as required.
- Tracks inventory and supplies; monitors availability of stock; coordinates with Logistics Supervisor and Site Manager on shortages.
- Contracted with I.C.E and D.H.S.
- Coordinated logistics operations to ensure timely delivery of goods and services.
- Managed inventory levels, optimizing stock availability and reducing excess.
- Developed and implemented efficient routing strategies for transportation processes.
- Trained staff on best practices in logistics management and compliance standards.
Transportation Specialist
MVM, INC
03.2016 - 08.2021
- Responsible for the safe and secure transportation of unaccompanied minor(s) and/or families in a humane manner and in accordance with MVM’s and federal government customer’s established policies and Standard Operating Procedures.
- Provides orientation to all minors and/or families in a language they understand, explaining the transportation process and answering questions.
- Reviews all documentation to ensure it contains all information needed for travel.
- Completes, verifies, and provides required documentation to appropriate parties.
- Must be able to address and de-escalate, in both controlled and uncontrolled situations, with uncooperative individuals and reports issues to management immediately.
- Provides approved clothing and hygiene supplies, if required, meals, snacks, and drinks for the minors and/or families for the duration of the transport as required per contract requirements.
- Completes applicable inspections, to include vehicle safety and security inspections following Standard Operating Procedures.
- Ensures the safety of all passengers during transport and is responsible for ensuring that all occupants have their own seat and are secured with a seat belt in the vehicle.
- Ensures that a car seat and/or booster seat are properly installed prior to a minor entering the vehicle.
- Must maintain “line of sight and sound” supervision of each minor and/or families during transport.
- Logs transportation details in MVM’s propriety system, such as medication, meals, communication, delays, etc. in milestones at the beginning, during and end of transport.
- Reports into the Command Center and/or Shared Services and Site at established check points and provides updates on any changes, disruptions, or concerns throughout the transportation route.
- Records medication for minors in milestones, if applicable, to include the type of medication, the number of times the medication is administered throughout the transport and any irregularities.
- Must report all emergency situations following company’s SOP and processes.
- Performs visual verification of minors and/or families and matches them to documents provided to confirm identity of traveling minors and/or families.
- Maintains close communication with Command Center and/or Shared Services, and Site leadership during travel and elevates all concerns to site leadership.
- Must perform duties which can include the use of force and restraints following company SOPs and guidelines, depending on the program.
Data Librarian / Administrative Assistant
MVM, INC
01.2018 - 12.2018
- As a Data librarian you are responsible for creating Excel Spreadsheets to Input Mileage as well as inputting the correct mileage for each trip daily.
- Responsible for completing mileage reports for Travel for a High Paced contract. Manages Archives, supports research data in various media types and formats.
- Administrative duties with colleague and developing data.
- Coordinating designated daily operational and administrative tasks for their location support in the site operations by managing administrative functions and ensuring timesheets, expense reports and receipts are submitted on time for processing by the corporate office.
- Assisting field staff, site manager, and support staff and may also include filing, creating and/or maintaining spreadsheets and reports.
- Maintaining a high level of confidentiality for daily business decisions and operational functions.
- Reviewing and reconciling expenses reports and payroll data, as well as other information as needed.
- Reviewing and submitting expense reports for Transportation Specialist. Gathering hotel folios and reaching out to hotels for information.
- Conducting audits on data quality assurance and tracking Operational reports on the company’s internal drive.
- Reviewing employee’s files to make sure vaccines, C.P.R classes and training certifications are up to date.
- Maintain good and professional communication when dealing with the client, coworkers, and managers.
- Able to manage sensitive and confidential information.
- Collect and review information from government required forms for each trip, to include time of pick up, trip destination, hotel stay, drop off time and enter information accurately in the company systems.
- Review records that are incomplete and correct errors.
- Answers calls, addresses questions and/or concerns, and provides knowledgeable responses to general telephone inquiries in a courteous and professional manner.
- Maintain professional and ethical standards as prescribed by MVM’s Program.
- Comply with agency and program policies and protocols.
- Implemented data governance policies to ensure accuracy, consistency, and compliance across datasets.
Mortgage Billing Clerk
Friendly Insurance
03.2015 - 03.2016
- Assume the responsibility of receiving and sorting incoming payments with attention to credibility.
- Manage the status of accounts and balances and identify inconsistencies.
- Issue and post bills, receipts and invoices.
- Check the validity of debit accounts. Update accounts receivable database with new accounts or missed payments.
- Provide solutions to any relative problems of clients.
- Write thorough reports on billing activity with clear and reliable data.
- Processed and verified billing statements for accuracy and compliance with company policies.
- Managed customer inquiries regarding billing discrepancies, enhancing client satisfaction and retention.
- Collaborated with underwriting department to ensure accurate premium calculations and adjustments.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Managed invoicing and payment processing operations.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Maintained high levels of accuracy in data entry, minimizing discrepancies in billing and customer accounts.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Youth Care Worker
Southwest Key Programs Casa Antigua
03.2014 - 11.2014
- Conduct intake services including completing necessary paperwork, giving youth an overview of the program services and initial placements of youth in shelter.
- Provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements.
- Assist with the coordination of Physical Education instruction and other large muscle activities in coordination with the program director or designee as required by state and federal requirements.
- Observe, report and document identified behavior patterns and required information that merit documentation such as: Elevated supervision forms, close observation, food logs, sleep logs and bed check logs.
- Transportation of minors to their destination via Land and Air and assisting with out-of-state reunifications.
- Substituted in absence of teachers during school hours.
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Brownsville,Tx05-2024
Associate of Arts - Social Work
Texas Southmost College
Brownsville, TX12-2017
Associate of Arts - General Studies
Texas Southmost College
Brownsville, TX12-2017
Skills
- Proficient with Microsoft Word, Excel, Power Point
- Computer Software: E-mail and Internet Browser
- Peripheral Devices : Scanner, Printer , Fax
- Administrative support
- CPR Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Accounting Clerk
JKJ Workforce Agency
04.2025 - Current
Data Librarian / Administrative Assistant
MVM, INC
01.2018 - 12.2018
Transportation Specialist
MVM, INC
03.2016 - 08.2021
Logistics Specialist
MVM, INC
01.2016 - 01.2025
Mortgage Billing Clerk
Friendly Insurance
03.2015 - 03.2016
Youth Care Worker
Southwest Key Programs Casa Antigua
03.2014 - 11.2014
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Associate of Arts - Social Work
Texas Southmost College
Associate of Arts - General Studies
Texas Southmost College
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