Cynthia Villarreal
HOUSTON,Houston
Summary
Operations professional with solid track record in regional management. Managed and streamlined operations across multiple locations, ensuring high levels of productivity and operational efficiency. Known for fostering collaborative team environments and delivering consistent results. Skilled in strategic planning and operational oversight.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Guardian Dentistry Partners
12.2023 - Current
- Streamlined operational processes to enhance efficiency and reduce costs across multiple regions.
- Led cross-functional teams in implementing strategic initiatives, improving service delivery and customer satisfaction.
- Developed and maintained key performance indicators to monitor operational effectiveness and drive continuous improvement.
- Collaborated with senior leadership to align regional strategies with corporate objectives, optimizing resource allocation.
Team Development Manager
Midtown Dentistry
06.2017 - 12.2023
- Develop, implement, and evaluate training programs for dental professionals, including dentists, hygienists, and dental assistants.
- Collaborate with leadership to identify skill gaps and create targeted learning paths for new hires and ongoing professional development.
- Lead training sessions on industry-specific topics such as dental software, compliance standards (HIPAA, OSHA), and patient care techniques.
- Evaluate training effectiveness through assessments, feedback, and performance metrics to continuously improve programs.
- Manage e-learning platforms and digital training tools to provide accessible, flexible learning experiences for staff.
- Provide one-on-one coaching and support to ensure the successful application of learned skills in daily operations.
Office Manager
Tuth, Dental
02.2016 - 06.2017
- Coordinated and organized training schedules for dental staff, ensuring minimal disruption to office operations.
- Developed and maintained a comprehensive library of training resources, including manuals, videos, and interactive modules.
- Assisted in onboarding new employees by facilitating orientations and introducing them to practice protocols.
- Analyzed training feedback and performance data to recommend adjustments to training content and delivery methods.
- Implemented and maintained compliance tracking systems for mandatory dental certifications and continuing education
- Was in charge of the business, making sure we were profitable and under budget
Education
Associate of Arts - Accounting
University of Phoenix
Tempe, AZSkills
- Training Program Design: Expertise in creating customized learning solutions for dental professionals
- eLearning Platforms: Proficient in using LMS tools such as Adobe Captivate, Camtasia for online training delivery
- Needs Analysis: Strong ability to assess training needs and create strategic learning plans
- Compliance Training: Knowledge of healthcare regulations including HIPAA, OSHA, and dental industry standards
- Presentation Skills: Ability to deliver engaging, clear, and effective training sessions
- Project Management: Strong organizational skills to manage multiple training initiatives simultaneously
- Communication: Excellent written and verbal communication skills for delivering clear instructions and reports
- Video Conferencing: Zoom, Google, Teams
- Dental Practice Management Software: Eaglesoft, Denticon
- Survey Tools: Survey Monkey, Google Forms
Websites
Certification
- OSHA Certified Dental Office Safety Specialist – 2024
- HIPAA Compliance for Healthcare Providers – 2024
- Basic Life Support/ CPR
Timeline
Regional Operations Manager
Guardian Dentistry Partners
12.2023 - Current
Team Development Manager
Midtown Dentistry
06.2017 - 12.2023
Office Manager
Tuth, Dental
02.2016 - 06.2017
Associate of Arts - Accounting
University of Phoenix