Cynthia Villaseñor
Burbank,CA
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Hard working and passionate.
Overview
13
13
years of professional experience
Work History
Billing Specialist
McGuireWoods
02.2023 - Current
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write offs.
- Strong communication skills including the ability to interact with all levels of staff and attorneys.
- Liaise with clients, attorneys and staff to generate, distribute, edit, finalize and submit legal bills via various methods
- Prepare reports and materials necessary to track billings and on items to be billed
Legal Billing Clerk
Lewis Brisbois Bisgaard & Smith, LLP
10.2018 - 02.2023
- Communication with attorneys and billing specialists to determine reasons for overdue payments.
- Attempt for payment resolutions on overdue invoices.
- Follow-up to ensure we have forms of resolution (hold, write off, pursue).
- Meet standards for daily emails, accounts, and goals.
- Retain high quality level customer service, professionalism, and interpersonal skills for various interactions with management, attorneys, and other staff, in addition to firm clients, during a fast-paced, deadline driven environment.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Claims Adjuster
Pronto Insurance
09.2016 - 10.2018
- Responsible for determining the level of loss for each case and compensation for insured
- Assisted in gathering data and information for cases that were being taken to court for various reasons
- Obtained a Non-Resident Insurance License from the Florida Department of Financial Services
- Excellent knowledge and skills acquired in Microsoft Suite, Internet research, data entry, customer service skills, organization and strong multi-tasking skills.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Receptionist
Animal Medical Center
11.2013 - 09.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Prepared estimates and invoices as well as collecting payment for services
Customer Service Representative
David's Bridal
11.2010 - 01.2016
- Maintained customer service skills and distributed knowledge of the company, assisting customers to be helped in a timely manner
- Prioritize, multi-tasking in bookkeeping, appointments, and clientele
- Filing and organizing, making sure there's efficiency in the workplace
- Internet, computer, and telephone services
- Responsible for answering multiple phone lines
- Online orders, and shipments of merchandise.
Education
Diploma -
Burbank High School
Burbank, CA06.2008
Skills
- Communication skills
- Microsoft/Google Software
- Organizational skills
- Time management
- Customer service
- Fiscal Reporting
- Payment Posting
- Claims Processing
- Billing Systems and Software
- Team player
- Invoicing Proficiency
Timeline
Billing Specialist
McGuireWoods
02.2023 - Current
Legal Billing Clerk
Lewis Brisbois Bisgaard & Smith, LLP
10.2018 - 02.2023
Claims Adjuster
Pronto Insurance
09.2016 - 10.2018
Receptionist
Animal Medical Center
11.2013 - 09.2016
Customer Service Representative
David's Bridal
11.2010 - 01.2016
Diploma -
Burbank High School
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