Cynthia Waggener
Killeen,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Senior Logistics Manager
U.S. Army Active Duty
10.2016 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Supply Chain Management Advisor
U.S. Army Active Duty
04.2011 - 11.2016
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
Education
No Degree - Medical Insurance Billing And Coding
Vista College
Killeen, TX10.2021
High School Diploma -
Enterprise High School
Enterprise, AL05.1991
Skills
- Receiving Support
- Microsoft Outlook
- Active Listening
- Proofreading
- Microsoft Word
- Microsoft Excel
- Verbal and Written Communication
- Problem Solving
- Typing
- Time Management
- Customer Support
- Data Entry
Timeline
Senior Logistics Manager
U.S. Army Active Duty
10.2016 - 01.2020
Supply Chain Management Advisor
U.S. Army Active Duty
04.2011 - 11.2016
No Degree - Medical Insurance Billing And Coding
Vista College
High School Diploma -
Enterprise High School
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