Cynthia Wall
Flagstaff,AZ
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Detail-oriented administrative assistant with experience in customer service and data entry.
Overview
25
25
years of professional experience
Work History
Administration Assistant
State Of Arizona, Department Of Economic Security - DTS
08.2014 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Assistant
State Of Arizona, Arizona Game And Fish Department
02.1999 - 08.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
No Degree - Financial Forensics And Fraud Investigation
Maricopa Community Colleges - Glendale Community College
Glendale, AZHigh School Diploma -
Moon Valley High School
Phoenix, AZ05.1982
Skills
- Records Management Systems
- Office Management
- Data Entry
- Accuracy Improvements
- Data Organization
- Telephone Reception
- 10-Key Proficiency
Accomplishments
- Data Reporting - Compiled statistical data, Boat Accident Reporting Database
- Entered tasks within 3 business days into the Libera system with DES
- Assisted management with the training of several new staff members as Purchasing Technicians with DES.
- Received several achievements from AZ Game and Fish, including Customer Service, Western States Boating Administration, Law Enforcement.
Timeline
Administration Assistant
State Of Arizona, Department Of Economic Security - DTS
08.2014 - Current
Administrative Assistant
State Of Arizona, Arizona Game And Fish Department
02.1999 - 08.2014
No Degree - Financial Forensics And Fraud Investigation
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Moon Valley High School
Similar Profiles
Davianna HarperDavianna Harper
Sr. Human Resource Analyst at State of Arizona Department of Economic SecuritySr. Human Resource Analyst at State of Arizona Department of Economic Security
Maurice SanchezMaurice Sanchez
Data Analyst at State of Arizona Department of Economic SecurityData Analyst at State of Arizona Department of Economic Security
Michelle RodriquezMichelle Rodriquez
Support Coordinator II at State of Arizona Department of Economic SecuritySupport Coordinator II at State of Arizona Department of Economic Security