Cynthia Wall
Flagstaff,AZ
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Detail-oriented administrative assistant with experience in customer service and data entry.
Overview
25
25
years of professional experience
Work History
Administration Assistant
State Of Arizona, Department Of Economic Security - DTS
2014.08 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Assistant
State Of Arizona, Arizona Game And Fish Department
1999.02 - 2014.08
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
No Degree - Financial Forensics And Fraud Investigation
Maricopa Community Colleges - Glendale Community College
Glendale, AZHigh School Diploma -
Moon Valley High School
Phoenix, AZ05.1982
Skills
- Records Management Systems
- Office Management
- Data Entry
- Accuracy Improvements
- Data Organization
- Telephone Reception
- 10-Key Proficiency
Accomplishments
- Data Reporting - Compiled statistical data, Boat Accident Reporting Database
- Entered tasks within 3 business days into the Libera system with DES
- Assisted management with the training of several new staff members as Purchasing Technicians with DES.
- Received several achievements from AZ Game and Fish, including Customer Service, Western States Boating Administration, Law Enforcement.
Timeline
Administration Assistant
State Of Arizona, Department Of Economic Security - DTS
2014.08 - Current
Administrative Assistant
State Of Arizona, Arizona Game And Fish Department
1999.02 - 2014.08
No Degree - Financial Forensics And Fraud Investigation
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Moon Valley High School
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