CYNTHIA WANG
La Puente,CA
Summary
Organized Administrative Assistant with a strong background in office operations, calendar management, vendor coordination, and customer service. Supports busy teams through accurate data entry, invoice processing, front desk coverage, filing, and event scheduling while helping keep daily work organized and efficient.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
TAWA Supermarket Inc
Buena Park
08.2024 - Current
- Resolved account inquiries and billing discrepancies, enhancing invoice accuracy and increasing customer satisfaction
- Coordinated with warehouse and carriers to locate missing orders and arranged expedited replacements for affected customers
- Managed high-volume orders and tracked shipments, ensuring timely fulfillment and maintaining accurate customer records
- Prepared and submitted customer invoices and maintained weekly receivables reports to keep accounts current
Administrative Assistant
PMP Management
Los Angeles
04.2022 - 08.2024
- Scheduled and managed weekly executive and vendor appointments, improving calendar efficiency and punctuality.
- Performed administrative tasks supporting office operations, organizing files, managing supplies, greeting guests, and coordinating events.
- Coordinated move-ins and move-outs with homeowners, ensuring timely payments and effective communication.
- Managed data entry to ensure accurate communication of community requests and timely notice distribution.
- Streamlined architectural application process, enhancing submission efficiency and achieving faster board approvals for community projects.
Administrative Assistant
Mott MacDonald
Los Angeles
10.2019 - 03.2020
- Coordinated weekly staff meetings and supported top executives with calendar management for meetings and company events.
- Oversaw office operations, handling orders for supplies, filing, catering, and distribution of incoming and outgoing mail.
- Processed and validated weekly 50+ employee timesheets in payroll system, reducing submission rejections.
- Served as first point of contact, greeting visitors and maintaining cleanliness of reception, lobby, kitchen, and meeting rooms.
- Experienced job loss due to pandemic
Administrative Assistant
ASK Trade Inc
City of Industry, CA
10.2018 - 10.2019
- Coordinated scheduling of meetings and managed calendars for CEO and CFO, ensuring efficient travel and event planning.
- Administered operations by greeting guests, organizing and filing paperwork, and ordering office supplies and equipment.
- Created purchase invoices upon receiving daily orders from CFO, submitted orders to vendors, established relationships with vendors, and entered data for all incoming shipments.
- Resolved customer concerns and issues with products via email/chat, documented issues, and escalated defects for further action.
Office Assistant
Farmers Insurance Agency
City of Industry, CA
11.2016 - 09.2018
- Assisted office and supported upper managers with administrative tasks including ordering supplies, filing, scanning, organizing paperwork, and running errands.
- Answered high-volume inbound calls, triaged claimant issues, routed complex cases to adjusters for timely resolution.
- Tracked claim follow-ups with external insurers, documented responses to expedite resolution for commercial clients.
Education
Bachelor of Arts -
Cal Poly Pomona California State University
Skills
- Excellent customer service
- Verbal and written communication
- Problem solver
- Office administration
- Organizational skills
- Meeting coordination
- Time Management
- Microsoft Office & Google Suite expertise
- Detail oriented
- Calendar management
- Problem solving
Timeline
Customer Service Representative
TAWA Supermarket Inc
08.2024 - Current
Administrative Assistant
PMP Management
04.2022 - 08.2024
Administrative Assistant
Mott MacDonald
10.2019 - 03.2020
Administrative Assistant
ASK Trade Inc
10.2018 - 10.2019
Office Assistant
Farmers Insurance Agency
11.2016 - 09.2018
Bachelor of Arts -
Cal Poly Pomona California State University