Cynthia Wells
Naples,FL
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Resourceful Member Services Specialist recognized for high productivity and efficient task completion. Skilled in customer relationship management, conflict resolution, and data analysis. Excel in communication, empathy, and problem-solving, ensuring member satisfaction and loyalty.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2025
2025
years of professional experience
Work History
Member Service Representative
Benecard PBF
06.2021 - 10.2024
- Provided a professional approach when interacting with customers.
- Supported members with account inquiries
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Provided guidance to members on how best to use products or services offered by the organization.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Participated in team meetings to discuss customer service strategies and goals.
- Provided input into developing new processes for improving customer service standards.
- Answered member questions about products and services.
- Enhanced member relationships by providing excellent service during each interaction.
- Consulted with customers regarding needs and addressed concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Cardiac Sonographer
Naples Community Hospital
Naples, FL
- Documented patient history and symptoms prior to imaging sessions.
- Educated patients on the echocardiogram process and what to expect.
- Conducted echocardiograms to assess cardiac function and structure.
- Identified any abnormal findings from sonography studies.
- Evaluated the anatomy of cardiac structures, chambers, valves, great vessels and pericardium.
- Collaborated with healthcare team to discuss patient conditions and imaging results.
Education
Certified Cardiac Sonographer - Health Information Technology
University of Maryland, Baltimore County
Baltimore, MD04-1997
Master of Arts - Psychology
Loyola University, Maryland
Baltimore, MD06-1979
Bachelor of Arts - Clinical Psychology
Randolph Macon College
Ashland, VA06-1977
Skills
- Account management
- Customer relationship management
- Process improvement
- Problem solving
- Healthcare
- Call center experience
- Member account management
- Understanding customer needs
- Phone etiquette
Timeline
Member Service Representative
Benecard PBF
06.2021 - 10.2024
Cardiac Sonographer
Naples Community Hospital
Certified Cardiac Sonographer - Health Information Technology
University of Maryland, Baltimore County
Master of Arts - Psychology
Loyola University, Maryland
Bachelor of Arts - Clinical Psychology
Randolph Macon College