Cynthia Wheeler
Bow,NH
Summary
Dedicated Assistant Store Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
37
37
years of professional experience
Work History
Assistant Store Manager
Global Partners
Northwood, NH
12.2024 - Current
- Supervised daily store operations to ensure optimal customer service and efficient workflow.
- Trained and mentored staff on best practices in sales and inventory management.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Coordinated scheduling and staffing to align workforce with peak business hours.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Guest Service Associate/Cashier
Alltown Mobile
Northwood, NH
12.2024 - Current
- Promote rewards programs while delivering exceptional service to enhance guest satisfaction.
- Maintain accurate cash drawer balance.
- Processed activation of lottery booklets efficiently.
- Trained in various departments.
- Confirmed accuracy of incoming delivery orders.
Merchandiser
CRT Distributors, LLC
Manchester, NH
07.2024 - 12.2024
- Conducted regular inventory checks to maintain accurate stock levels.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
DMV/Financial Responsibility/Bureau of Hearings
State Of New Hampshire
Concord, NH
04.2004 - 12.2023
- Serve the public through processing a variety of transactions at a customer counter, collecting the appropriate fees, and other related duties.
- Assist the public in paying motor vehicle fines and reinstatement fees.
- Maintain a cash drawer.
Assistant Customer Service Manager
Market Basket
Concord, NH
04.1989 - 06.2005
- Scheduling, training, accounts payable/receivable.
- Daily deposits, delinquent fees, and closing out cashiers' drawers.
- Balancing the cash office daily.
- Supervision of the customer service cash office and assisting the office manager.
- Customer service troubleshooting, reception, and answering telephone.
Education
High School Diploma -
Concord High School
Concord, NH06-1987
Skills
- Customer service excellence
- Cash flow oversight
- Visual merchandising
- Inventory control
- Accurate transaction management
- Effective time management
Timeline
Assistant Store Manager
Global Partners
12.2024 - Current
Guest Service Associate/Cashier
Alltown Mobile
12.2024 - Current
Merchandiser
CRT Distributors, LLC
07.2024 - 12.2024
DMV/Financial Responsibility/Bureau of Hearings
State Of New Hampshire
04.2004 - 12.2023
Assistant Customer Service Manager
Market Basket
04.1989 - 06.2005
High School Diploma -
Concord High School