Cynthia Whitcomb
Winchester,KY
Summary
Accomplished UKHC Retail Ambulatory Pharmacy Technician and Program Director with a proven track record in enhancing pharmacy operations and program management. Expert in regulatory compliance and problem-solving, significantly improving efficiency and training outcomes. Skilled in billing & reimbursement, operations support, and new hire onboarding, demonstrating a results-driven approach to achieving organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
UKHC Pharmacy Technician II/Lead Technician
UKHC Retail Ambulatory Pharmacy
Lexington, KY
02.2019 - Current
- Performed operational and logistical tasks to enhance pharmacy staff production.
- Enhanced pharmacy efficiency by developing and implementing organizational systems and manuals.
- Managed data entry, adjudicating claims, filing, and dispensing prescriptions with quality customer service.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Exhibited pristine cash handling, including assistance in daily deposits per pharmacy, and utilized problem-solving techniques to rectify errors.
- Conducted performance evaluations for students and trainees in accordance with the Training Manual in preparation for 45- and 90-day reviews.
Pharmacy Technician
Capital Pharmacy & Durable Medical Equipmentt
Frankfort, KY
06.2017 - 01.2019
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Ensured strict adherence to pharmacy laws, regulations, and standards, including controlled substances management.
- Conducted comprehensive medication reviews, reconciling medication regimens to optimize therapeutic outcomes.
- Prepared medication dose packs weekly and monthly, corresponding to patients' medication therapy management plan.
Program Director/Manager
Legacy All Sports
Lexington, KY
02.2010 - 12.2017
- Organized and facilitated team meetings, workshops, and events.
- Hired and developed staff members to collaboratively achieve program goals.
- Devised evaluation strategies to monitor performance and determine need for improvements.
- Conducted needs assessments and developed program objectives.
- Supervised the program and staff to provide feedback and resolve complex problems.
Program Director/Manager & Head Coach
Cincinnati Gymnastics
Cincinnati, OH
08.2000 - 01.2010
- Performed all tasks mirroring those at Legacy All Sports.
- Supported marketing efforts by providing content for promotional materials.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Arranged fundraisers to source necessary funds for station operations.
- Collected key program data and analysis to support continuous improvement.
Education
Some College (No Degree) - Nursing
University of Cincinnati
Cincinnati, OHSkills
- Regulatory Compliance
- Billing & Reimbursement experience
- Operations support
- New hire onboarding
- Problem-solving skills
- Training and Education Expert
Accomplishments
- Hall of Flame Recipient, Excellence in Sports Mentorship, Millcreek Township School District, Erie, Pa
- Several Star Awards for Innovation and Teamwork, UKHC Star program, Lexington, Ky
Certification
Certified Pharmacy Technician, PTCB/NABP, through 2027
Immunization and Vaccination Certification, through 2027, UKHC and PTCB
Basic Life Support Certification, through 2025
Timeline
UKHC Pharmacy Technician II/Lead Technician
UKHC Retail Ambulatory Pharmacy
02.2019 - Current
Pharmacy Technician
Capital Pharmacy & Durable Medical Equipmentt
06.2017 - 01.2019
Program Director/Manager
Legacy All Sports
02.2010 - 12.2017
Program Director/Manager & Head Coach
Cincinnati Gymnastics
08.2000 - 01.2010
Some College (No Degree) - Nursing
University of Cincinnati
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